Client Manager - CIB Client Servicing (with Spanish)

O projekcie Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

CIB Client Relationship Servicing is responsible for global client activation, due diligence and relationship servicing for HSBC clients across the full client lifecycle. As a Client Manager with Spanish you’ll support the European complex onboarding business by coordinating customer activation end-to-end, balancing customer service, cost, control and regulatory requirements while partnering closely with Relationship Managers and internal teams.

What we offer

The pay range for this role is 9 742 PLN - 14 608 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Zakres obowiązków

• Act as a single point of contact for customer activation, introducing new customers as active clients of the bank and enabling a selected range of products for existing customers.
• Manage and coordinate the end-to-end customer activation journey.
• Serve as the operational point of contact for clients on process requirements.
• Support Customers and Relationship Managers and partner with internal teams on existing-to-bank activity.
• Understand clients’ needs and align them with internal rules plus local and international regulations.
• Manage a pipeline of customer requests and ensure delivery to internal and customer deadlines.
• Build and maintain a strong network outside your own function to meet customer needs.

Wymagania What you need to have to succeed in this role

• Demonstrate proven experience delivering excellent customer service and improving service through innovative approaches.
• Apply a proactive and business-orientated approach to prioritising and managing conflicting requests
• Show ability to work under pressure.
• Communicate, influence and negotiate effectively with customers and internal teams.
• Bring strong interpersonal skills and the ability to influence others.
• Use excellent verbal and written English and Spanish.
• Hold a bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.
• Offer an additional language as an asset

Oferujemy

• Training budget
• Private healthcare
• Flat structure
• International projects
• Multisport card
• Monthly remote work subsidy
• Psychological support
• Conferences
• PPK option
• Annual performance based bonus
• Integration budget
• International environment
• Small teams
• Employee referral bonus
• Mentoring
• Workstation reimbursement
• Company share purchase plan
• Childcare support programme
• Bike parking
• Playroom
• Shower
• Canteen
• Free coffee
• Free beverages
• Free parking
• In-house trainings
• In-house hack days
• No dress code
• Modern office
• Knowledge sharing
• Garden
• Massage chairs
• Kitchen

Etapy rekrutacji

• Online behavioural test
• Telephone screen
• Interview with the hiring manager