Business Owner

About Wakacje.pl

We are an organization that has been fulfilling the travel dreams of Poles for 25 years. Wakacje.pl is the largest e-commerce platform in Poland and a network of travel agencies offering a wide range of travel products. Since 2015, we have been part of Wirtualna Polska Holding - the largest Polish group of media and ecommerce companies. At Wakacje.pl, we offer thousands of domestic and international trips, as well as travel insurance, airport parking, and holiday vouchers. We constantly expand our offer to best meet our customers' needs. If you approach life with #ENERGY, value #HONESTY AND OPENNESS, focus on #CUSTOMER UNDERSTANDING and #COLLABORATION at work, carry out your tasks with high #EFFICIENCY and #RESPONSIBILITY, and want to play a key role in making us #INNOVATIVE - join us!

Who are we and how do we work?

What makes a customer complete a booking? And what causes them to abandon the process along the way? These questions are the starting point for our everyday work.

We are responsible for developing and optimising the online booking journey across four markets: Poland, Czechia, Slovakia and Hungary. We analyse data, observe user behaviour and identify opportunities that can translate into a better customer experience and higher conversion rates.

In this role, your contribution will go beyond analysis. You will have a genuine impact on what we change and develop. Working closely with Product, UX and Development teams, you will translate business and customer needs into specific solutions, test them and assess their impact on business performance.

Our area is stable and performs well. Now, we want to take it to the next level by making better use of data, gaining an even deeper understanding of our customers and continuously improving the booking process.

If you are naturally driven by curiosity, analytical thinking and the desire to find better solutions, this role will give you plenty of space to put these strengths into practice.

Key responsibilities

• Developing and optimising the online booking and sales journey across the Group’s markets in Poland, Czechia, Slovakia and Hungary,
• Driving conversion growth by analysing key metrics, identifying barriers in the purchasing process and recommending solutions that support sales,
• Identifying opportunities for improvement and initiating changes that enhance the booking process and positively impact the online customer experience,
• Setting development priorities based on data, business needs and the customer perspective,
• Working closely with Product Owners to develop and continuously improve booking journey functionalities,
• Collaborating with development teams throughout the entire delivery process, from translating business needs into requirements, through implementation and testing, to evaluating new functionalities within the SAFe framework,
• Preparing business documentation for development initiatives, tracking their implementation and assessing their impact on business results,
• Working with the UX team to analyse user behaviour and market trends, and jointly designing improvements that increase website usability and support conversion,
• Measuring the effectiveness of implemented solutions and drawing insights from data to ensure that future initiatives respond even more effectively to customer and business needs.

Requirements

• At least five years of experience in product development, business area development or e-commerce sales process development,
• Knowledge of the travel industry and experience working with sales and operational processes within the travel sector,
• Strong analytical skills. You are able to work independently with data, prepare reports, analyses and summaries, draw meaningful conclusions and translate them into specific business recommendations,
• Advanced Excel skills and confidence in working with data on a daily basis,
• Experience collaborating with IT, Product and Analytics teams, along with the ability to work effectively at the intersection of business, product and technology,
• The ability to identify and set priorities, make decisions and clearly justify your recommendations,
• The ability to prepare business documentation for development initiatives,
• Independence and excellent organisational skills. You are able to plan your work, set priorities and follow through on your responsibilities,
• English proficiency at a minimum B1/B2 level, allowing you to communicate confidently in an international environment, work with documentation and actively participate in meetings.

Nice to have

• Knowledge of Jira and Confluence,
• Experience working in an Agile environment,
• Knowledge of the Merlin X system,
• Experience in conversion rate optimisation and conducting A/B tests,
• Knowledge of the travel industry in the Czech, Slovak or Hungarian market.

What we offer

Workplace safety and comfort

• Employment based on either an employment contract or a B2B contract. The choice is yours.
• Remote work, with a visit to our Gdańsk office once per quarter, or a hybrid working model.
• Comprehensive onboarding support from an engaged and supportive Leader. Business agency and agility:
• A genuine impact on business decisions, with the freedom to take initiative and bring your ideas to life.

Development within the organization

• An individual development plan.
• Participation in training programmes and conferences that support the development of your professional skills. All-inclusive for Employees:
• A flexible benefits package that you can tailor to your preferences, including Lux Med private healthcare, health and life insurance provided by PZU and Warta, a MultiSport card, shopping and lunch vouchers, and many other benefits available through the Worksmile platform.
• Study Tours, which are international trips designed to help you explore our product offering by visiting destinations and inspecting hotels.
• A range of training sessions and webinars supporting both professional and personal development.
• Employee and family discounts on selected services offered by Wakacje.pl.
• The opportunity to work from the modern Alchemia office complex in the Neon building, located just 100 metres from the Gdańsk Przymorze-Uniwersytet SKM station, or from the Wirtualna Polska office in Warsaw, depending on your location.
• Mini-events, delicious coffee and hot chocolate every Monday.
• A casual dress code.

Ready to join a team with a #travelmindset? We look forward to hearing from you!