Application Support & Business Analyst

O projekcie This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities. This role focuses primarily on application support and business analysis, while also supporting the Agile team’s workflow. As a small team, we’re looking for a well-rounded candidate who understands both business needs and technical aspects and can effectively support and coordinate the team’s work.

Zakres obowiązków

• Application Support and Service Management
• Provide application support for Finance and Master Data Management solutions.
• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.
• Monitor application performance, data quality, and operational stability
• Collaborate with development teams to identify root causes and implement sustainable solutions.
• Agile and Scrum
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.
• Business Analysis and Stakeholder Management
• Gather, document, and clarify business requirements for enhancements and improvements.
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.
• Testing, Releases and Continuous Improvement
• Support testing, releases, deployments, and change management activities.
• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.

Wymagania

Must Have

Experience and Knowledge

• Experience in application support, service management, or a similar role.
• Experience gathering and documenting business requirements.
• Knowledge of Agile methodologies and ways of working.

Skills and Competencies

• Strong stakeholder management and communication skills.
• Ability to work effectively with both business and technical teams.
• Analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent English communication skills.

Nice to Have

Domain Knowledge

• Experience within Master Data Management processes.
• Experience supporting Finance-related applications and business processes.
• Knowledge of data management, reporting, or analytics solutions.
• Experience working with enterprise applications and configuration-based platforms.

Agile and Scrum Experience

• Experience facilitating agile ceremonies and supporting agile teams.
• Scrum Master certification.