AI Automation Engineer

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values - Diversity, Equity, and Inclusion and provide extensive development opportunities - in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting-edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress-leading digital transformation while simultaneously developing people to thrive in an ever-changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work-life balance, as well as on the value of Deliver Value - providing value to the user, the company, oneself, and the people we work or collaborate with.

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience-based insights are also considered a significant asset. We invite you to join us on the journey of co-creating Gate2Adventure - the gateway to the world of digital entertainment.

We’re waiting for you!

At G2A, we’re looking for an AI Automation Engineer who wants to harness the potential of artificial intelligence to create solutions that transform the way we work at G2A.COM.

If automation, system integrations, and AI models are areas you’re eager to explore, experiment with, and develop your skills in while turning ideas into tangible business results, this role is for you.

As part of our team, you’ll design and develop intelligent workflows in n8n, build integrations, and create solutions powered by LLMs and AI agents to streamline processes and free teams from repetitive tasks.

Join us and make a real impact on how we put AI into practice from the initial idea, through prototyping, to deploying solutions in production.

Your responsibilities

• Analyzing business requirements and translating them into automation solutions using available tools, while estimating implementation effort
• Designing, building, and maintaining workflows in a self-hosted n8n environment, including configuring triggers, webhooks, schedules, and error-handling and retry mechanisms
• Creating and developing integrations with G2A systems using REST APIs, including Jira and Confluence (on-premise, with Cloud planned for the future), Active Directory, Microsoft Teams, Google Cloud, and BigQuery.
• Designing and implementing LLM-powered solutions, such as ticket classification and routing, summary generation, document data extraction, and AI agents that use tools (tool calling, MCP)
• Developing custom code wherever no-code solutions prove insufficient, including writing JavaScript or Python scripts, building simple microservices, and creating custom n8n nodes
• Ensuring automation security, particularly through credential and permission management and protecting personal data in prompts and logs
• Monitoring workflow performance and ensuring reliability by configuring alerts, analyzing execution metrics, and controlling the costs of AI model queries
• Creating technical documentation, developing workflow standards and templates, and sharing knowledge through training and supporting other teams

You're a perfect match for the role, if

• You have at least 3 years of experience in process automation, system integration, or backend development
• You have experience building and maintaining production workflows in n8n or similar tools, such as Make or Zapier, and are eager to further develop your skills in n8n
• You're proficient in at least one of the following programming languages: Python, JavaScript, or TypeScript, and working with JSON is second nature to you
• You have a good understanding of REST APIs and system integration mechanisms, including webhooks, OAuth 2.0, API tokens, pagination, and rate limits
• You have hands-on experience using language model APIs, such as Claude or OpenAI, including prompt engineering, structured outputs, and tool calling
• You know how to build reliable solutions, with a focus on error handling, idempotency, logging, and testing workflows before deployment
• You're familiar with Git, Docker, and the basics of Linux
• You understand the importance of GDPR and the principles of securely processing sensitive data in AI-powered solutions
• You have a process-oriented mindset: you look for ways to simplify a process before automating it
• You understand business needs and can evaluate the impact of automation, for example in terms of time savings and error reduction
• You are self-reliant and accountable, taking ownership of a solution from analyzing user needs through implementation to ongoing maintenance
• You can communicate effectively with both technical and non-technical stakeholders, clearly explain limitations, and recommend solutions that fit their needs
• You take a critical approach to AI, understand the limitations of language models, and know when human oversight is necessary
• You're eager to share knowledge, document solutions, and ensure that automations are easy to maintain and understandable to the entire team

It would be an additional advantage if you

• Have experience administering Jira and Confluence, are familiar with Automation for Jira, ScriptRunner, or REST APIs in a Data Center environment, and understand the challenges of migrating to Atlassian Cloud
• Are familiar with AI agent solutions and RAG architectures, including vector databases (e.g., Qdrant), embeddings, and the Model Context Protocol (MCP)
• Have experience evaluating LLM solution quality, creating test sets, measuring response quality, and protecting systems against prompt injection
• Are familiar with the Microsoft Graph API and have experience integrating with Microsoft Teams, Entra ID, Active Directory, or LDAP

Why is joining us worth it?

• You can work in a hybrid model, from the office, or remotely
• You receive all the necessary work resources, such as a laptop and/or a phone
• We can provide and deliver ergonomic and electronic equipment for your home office, such as footrests, stability balls, chair with back support, monitor, mousepad, laptop docking station, mouse, keyboard, headphones
• We provide an opportunity for realizing new ideas and appreciate them a lot
• We encourage the development of skills and competences with internal and external trainings
• We value DEI - Diversity, Equity & Inclusion
• We support grassroots initiatives and take part in charity events
• We offer valuable benefits, such as:
• the welcome pack,
• vouchers for the Motivizer platform (each month the employees receive a pool of 250 points they can spend on many products and services available in the system),
• private healthcare
• the MultiSport card,
• an opportunity to take part in internal and external trainings and industry events,
• many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services