UX Researcher

O projekcie At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for a dedicated UX Research professional with a deep understanding of research methodologies, user psychology, and data-driven design influence. This position plays a key role in ensuring that end-user insights drive the design and development of secure and accessible cybersecurity solutions used by thousands of employees worldwide.

This role is ideal for someone who thrives on understanding user problems, championing accessibility, and conducting in-depth research to influence design and product decisions. You will collaborate with stakeholders and cross-functional teams to create seamless, accessible, and engaging experiences for enterprise users worldwide-helping make complex cybersecurity processes intuitive.

Sounds like your kind of challenge?

#LI-Hybrid - 6x/month from the office in Kraków

What you get in return

• Flexible cooperation model
• Hybrid work setup - 6x/month from the office in Kraków
• Collaborative team culture - work alongside experienced professionals eager to share knowledge
• Continuous development - access to training platforms and growth opportunities
• Comprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment - laptop and essential software provided

Ready to take the next step?

Submit your application! We look forward to reviewing your profile

Zakres obowiązków

• Plan, design, and conduct qualitative and quantitative research, including user interviews, surveys, field studies, and usability testing.
• Independently select research methods appropriate for each business challenge and user context.
• Develop research plans, protocols, and discussion guides, manage participant recruitment, and ensure delivery of evidence-based recommendations.
• Execute end-to-end research processes from discovery through synthesis - including analysis and presentation of actionable findings.
• Identify user pain points and prioritise opportunities through personas, journey mapping, and empathy mapping.
• Translate findings into clear insights and design recommendations that influence product strategies and interface decisions.
• Collaborate closely with Product Managers, Designers, Analysts, and Stakeholders to drive user-centred decision-making.
• Maintain and expand a repository of UX research data, personas, and insights to support continuous improvement.
• Define UX success metrics to measure the impact of changes on user and business outcomes.
• Advocate for accessibility, usability, and security principles throughout the design and delivery process.

Wymagania

• 5+ years of proven experience as a UX Researcher (end-to-end research projects).
• Strong expertise in qualitative research methods (e.g., interviews, contextual inquiries, diary studies, usability testing).
• Experience with quantitative methods (surveys, analytics, large-scale data synthesis) is a plus.
• Ability to independently plan and manage the full research lifecycle - from scoping, planning, and recruitment to reporting.
• Demonstrated experience in synthesizing findings into actionable insights and presenting them to multidisciplinary teams.
• Proven contribution of research findings to strategic product decisions.
• Excellent analytical, communication, and presentation skills - able to tell compelling stories with data.
• Experience collaborating in Agile/Scrum setups and working within cross-functional environments.
• Proficiency in English (spoken and written).

Nice to have

• Previous experience conducting research in complex, technical, or cybersecurity domains.
• Familiarity with Figma / Adobe XD or other design tools (for collaboration, not design execution).
• Foundational knowledge of accessibility standards (WCAG) and inclusive design approaches.
• Understanding of HTML/CSS/JS or React frameworks to better collaborate with development teams.
• Bachelor’s degree (or higher) in UX, HCI, Cognitive Psychology, Human Factors, or related discipline.

Joining this project you’ll become part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.