Test Engineer

WHO ARE WE?

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects - today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Role description

• Validate routing configurations, scripting changes, and chatbot/AI updates in contact center applications.
• Ensure end-to-end customer and agent journeys are tested, translating business and technical requirements into clear test scenarios.
• Verify seamless communication between Genesys and telephony components.
• Define and maintain detailed test plans in collaboration with development, implementation, and support teams.
• Test cloud-based platforms, with a focus on Genesys Cloud and AWS environments.
• Assist with CAB (Change Advisory Board) reviews, manage UAT (User Acceptance Testing), and oversee release deployment.
• Deliver quality assurance in Agile or DevOps environments.
• Provide hands-on testing support, including coaching engineers to improve testing discipline.
• Identify, log, and track bugs in Jira, ensuring system changes do not impact live agent productivity.
• Support reporting on testing progress, including milestones, blockers, defects, and risks.
• Interact with third-party vendors to align with company priorities and goals.
• Drive continual service improvements (CSI).

Requirements

• Experience with Genesys Cloud & Engage, CCaaS, Splunk, GitHub, Jira, Oracle SBC, Nuance Gateway, Pindrop fraud detection, Nuance Voice Server, Oracle Database Server 19c.
• Ability to define and evolve test automation platforms and processes.
• ITIL certification (v3 or later) and understanding of service management practices.
• Experience working in Agile environments.
• History of working in large, global financial or IT organizations.
• Willingness to work non-standard business hours (sporadically).
• Industry certification (preferred).

We offer

• We offer a full-time employment contract
• Location - Kraków, work model - hybrid
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After project completion, opportunity to engage in subsequent projects within the company
• Introduction and cooperation with a dedicated Competences Manager

Benefits

• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee’s child
• Group life insurance
• Pension scheme

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee

• Access to professional certifications with our technology partners (e.g., Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to the Referral Program

Do not hesitate and join our team!

NOTICE: We kindly inform you that we will contact the selected people.