Technical Travel Specialist

At Cyclad, we work with top international IT companies to help them deliver cutting-edge technologies that shape the future. We are currently looking for an experienced Technical Travel Specialist to join an international team supporting clients with technical implementation, onboarding, and ongoing service delivery.

In this role, you will act as a key liaison between clients, product teams, and service delivery teams, ensuring smooth client onboarding, successful technical implementations, and effective post-implementation support. You will lead testing activities, troubleshoot technical issues, research solutions, and collaborate with internal teams to ensure successful outcomes for new and existing clients.

Project information

• Type of project: IT service
• Office location: Katowice, Poland
• Work model: Remote - 100% remotely, with onboarding in the office on the first day
• Budget: 65-80 PLN net/hour - B2B
• Project length: Long-term
• Start date: ASAP
• Location: Poland

Your responsibilities

• Lead end-to-end testing for new client implementations and provide official go-live sign-off
• Ensure systems and configurations meet the required standards before going live
• Support customer onboarding by participating in implementation calls
• Manage company profile imports and identify setup gaps, errors, and configuration issues
• Provide post-implementation support until the client reaches steady state
• Manage Office ID mapping and troubleshoot ongoing technical issues
• Collaborate with Product Teams on the development and implementation of new functionalities
• Conduct testing of new functionalities and support product-related technical activities
• Research technical issues and escalate them to the appropriate internal teams
• Act as a key liaison between clients, Product Teams, and Service Delivery Teams
• Support Service Delivery teams with technical implementation and troubleshooting activities
• Ensure effective communication and collaboration across teams throughout the implementation process

Requirements

• Experience in a technical customer support, implementation, or service delivery role
• Strong analytical and problem-solving skills
• Ability to research and troubleshoot technical issues
• Experience working with clients and supporting customer onboarding processes
• Good understanding of technical implementation and testing processes
• Ability to work effectively with Product Teams and Service Delivery Teams
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a client-facing environment
• Good attention to detail and ability to identify configuration and setup issues
• Ability to work independently and collaboratively in an international environment
• Fluency in English

Nice to have

• Experience in the travel or travel technology industry
• Experience with Office ID mapping
• Experience supporting complex client implementations
• Experience working with product development teams
• Familiarity with technical service delivery processes
• Experience with testing and go-live activities

We offer

• Fully remote working model
• Full-time cooperation agreement based on B2B
• Private medical care with dental care (covering 70% of costs)
• Multisport card (also for an accompanying person)
• Life insurance
• Opportunity to work in an international IT environment

Recruitment process

• Introductory call
• Technical interview
• Final decision