Technical Support Engineer

Our team in Poland consists of 20 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. We are responsible for handling current technical issues in web campaigns run all over the globe and supporting our clients with custom engineering solutions.

You will

• Be the primary technical resource for the Technical Account Management team - answering questions, investigating issues, and unblocking client-facing work.
• Troubleshoot and resolve technical problems across campaigns, tracking tags, data pipelines, reports, and internal tooling - including high-impact cases on key accounts.
• Process and manage large volumes of structured client data files containing product and offer information used in ad campaigns - from initial setup and custom processing to diagnosing and fixing errors
• Configure and deploy tracking tags and client integrations, including GTM implementations and reporting integrations.
• Contribute to internal documentation and knowledge sharing across the team.

Desired experience

• Fluent English - the technical issues are discussed in this language on a daily basis;
• Basic SQL knowledge;
• Basic JavaScript (or other scripting language) knowledge;
• Analytical approach to problem solving;
• Good communication skills, especially in terms of creating brief and precise descriptions of issues while being in touch with other departments;
• Good self-organizing skills.

Nice to have

• Experience working with external APIs
• Experience handling XML, CSV, Google Sheets, and JSON files
• Experience working in Google Workspace
• SQL knowledge
• Familiarity with Linux environments

We offer

• A flexible cooperation model - remote or hybrid - tailored to your preferences.
• Form of cooperation: contract of mandate or B2B contract.
• Collaboration with an award-winning organization that shapes the future of online marketing globally and is, on top, one of the fastest-growing tech companies in Europe, Deloitte - Fast 50 CE and Financial Times 1000: Europe’s Fastest-Growing Companies.
• Opportunity to provide services in a truly international environment with the best people in one of the fastest-growing segments of online advertising with a proven history of customer satisfaction with our AI-powered retargeting technology.
• Opportunity to collaborate at the forefront of the ad-tech industry, shaping the future of digital advertising through data-driven insights.