Technical Support Engineer - praca zdalna

Dla naszego klienta Irlandzkiej firmy technologicznej poszukujemy osoby na stanowisko Technical Support Engineer ( praca w całości zdalna) w języku angielskim.

We are looking for an experienced and highly analytical Senior Technical Support Engineer to act as the technical escalation point for complex issues across our application support and data extraction services.

This is a hands-on technical role focused on investigating and resolving complex incidents, troubleshooting application and data issues, improving document processing workflows, and identifying the root causes of recurring problems. You will work closely with Operations, Development, Product, and other teams to ensure issues are resolved effectively while continuously improving the stability and efficiency of our services.

A key part of the role is developing deep expertise in the systems that support our operations. ChronoScan is a core platform within our data extraction environment, and you will be expected to become an advanced user capable of troubleshooting, configuring, and improving complex document processing and data capture workflows

Key Responsibilities

• Act as the primary escalation point for complex technical issues, high-priority incidents, and operational or workflow blockers, taking ownership through investigation to resolution.
• Use SQL to investigate data issues, validate records, identify discrepancies, and support troubleshooting across applications and databases.
• Maintain, troubleshoot, and enhance existing VBScript and automation scripts, supporting reliable and efficient operational workflows.
• Use HubSpot Service Desk effectively to manage escalations, workflows, ticketing processes, documentation, and operational reporting.
• Independently investigate and reproduce software issues, bugs, and edge cases, working methodically to identify root causes and potential resolutions or workarounds.
• Collaborate with Operations, Product, Development, and other relevant teams to resolve technical issues and improve application stability and operational processes.
• Identify opportunities to improve, simplify, and automate existing technical and operational workflows.

Key Requirements & Qualifications

• Technical Proficiencies:
• SQL: Strong practical SQL skills, with the ability to build and analyse complex queries, investigate data issues, validate records, and support database-level troubleshooting.
• Soft Skills & Communication:
• Fluent English, both written and spoken, with the ability to communicate technical information clearly to technical and non-technical stakeholders.
• Strong customer service mindset, with a focus on quality, clarity, responsiveness, and effective issue resolution.
• Excellent attention to detail and a high level of ownership and accountability.
• Able to work independently while collaborating effectively across Operations, Product, Development, and customer-facing teams.
• Willingness to share knowledge, mentor colleagues, and contribute to continuously improving the technical capability and operational maturity of the wider team.

We offer

• Polish Employment Contract – A stable employment contract under Polish labour law, including all applicable employee benefits.
• 100% Remote Work – Enjoy the flexibility of working entirely remotely.
• Competitive Salary – An attractive remuneration package reflecting your skills and experience.
• Company-Provided Equipment – All necessary computer equipment and tools to perform your duties effectively.
• International Work Environment – The opportunity to collaborate with professionals from different countries and cultures.
• Professional Development – Opportunities to gain new competencies, expand your knowledge, and develop valuable professional skills.
• Career Growth Opportunities – Clear opportunities for career progression and promotion to other positions within the company.

If you believe you are a good fit for this role, we encourage you to send us your CV. We look forward to hearing from you!