Technical Application Support Engineer (SQL,Linux)_Us&APAC Markets

Czym będziesz się zajmować?

You will be part of a team supporting clients across different time zones, including the US and Asia-Pacific.

This is a great opportunity for someone with a solid technical background in SQL, Linux and scripting who enjoys troubleshooting, solving complex technical problems and working directly with international clients.

Working hours - supporting US and Asia-Pacific marketsThis role is designed around supporting clients in different global markets.

During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.

Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second / US shift: 16:00-00:30 - supporting US business hours
• Third / AP shift: 00:00-08:30 - supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.

These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours.

Each 8.5-hour shift includes a 30-minute paid lunch break, meaning 8 hours of actual working time.

Kogo poszukujemy?

What are we looking for?We are looking for someone with a strong technical foundation who enjoys investigating problems and working with systems, databases and scripts.

Must-have requirements

• Experience in Technical Support, Application Support, Production Support, System Administration or a similar technical role
• Practical experience working with SQL, including writing and analysing queries
• Good working knowledge of Linux environments and command-line operations
• Experience with at least one scripting language, such as Python, Bash, PowerShell or Perl
• Experience troubleshooting applications, systems or production environments
• Solid experience with MS Windows environments
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach
• Ability to work independently and manage several tasks in a dynamic environment
• Comfort working afternoon/evening and night shifts

Nice to have

• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Experience with application monitoring and log analysis
• Bachelor's degree in a technical or analytical field

Czego wymagamy?

Znajomości

• SQL
• Linux
• Scripting languages

Języki

• Polski
• Angielski

Jakie warunki i benefity otrzymasz?

• 12k-16k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: Brak
• Pakiet medyczny
• Płatny "urlop" dla B2B, Płatne "chorobowe" dla B2B

Kim jesteśmy?

What will you do?

• Investigate and resolve application and production issues
• Provide technical support to international clients
• Analyse problems and identify their root causes
• Troubleshoot Windows- and Linux-based applications and environments
• Work with application and system logs
• Use scripting languages for troubleshooting, automation and operational tasks
• Write, execute and analyse SQL queries to investigate application and database issues
• Support client onboarding and technical implementations
• Participate in technical projects
• Communicate directly with English-speaking clients
• Cooperate with colleagues across different time zones
• Identify opportunities to improve support processes and team efficiency
• Bring your own ideas and solutions