Technical Application Support Analyst

We are a software company building solutions for a global travel organization. Our platforms help make travel experiences smoother and more enjoyable for users around the world.

By joining us, you will have the opportunity to work in an international environment, support business-critical applications, and continuously develop your technical and analytical skills.

We are a collaborative team that values openness, problem-solving, and fresh ideas. If you enjoy working with applications, troubleshooting issues, and supporting users - this role could be a great fit for you.

Your responsibilities

• Providing application support and guidance to end users, including configuration and best practices
• Taking ownership of incidents - from escalation through analysis to resolution
• Troubleshooting and resolving technical issues in a timely and efficient manner
• Communicating clearly with stakeholders throughout the support process
• Delivering high-quality support to internal teams and business users
• Creating and maintaining documentation and contributing to the knowledge base
• Supporting business analysis, requirements gathering, and testing activities
• Collaborating closely with QA and other technical teams
• Participating in on-call (24/7) support on a rotational basis

Our requirements

• Very good command of English (C1/C2)
• Hands-on experience with Salesforce (strong practical knowledge required)
• Experience in application support or service desk environment
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to clearly explain technical issues and solutions to non-technical users
• Technical education or relevant experience
• Strong customer-oriented mindset and service approach
• Ability to work under pressure and manage multiple tasks effectively
• Good organizational and prioritization skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Nice to have

• Experience with tools such as ServiceNow (or similar ticketing systems), Jira, or GitHub
• Familiarity with Umbraco, REST APIs, Datadog, or Informatica

What we offer

• Hybrid work model (1-2 days per week in the office)
• Opportunity to work on global platforms used by international customers
• Collaborative and supportive team environment
• Continuous learning and development opportunities
• English lessons
• Attractive remuneration in Euro
• Individual development budget
• Mentoring and support from experienced professionals
• Flexible working hours
• Participation in conferences and industry events
• Partially or fully funded training

Interested? Apply and become part of a team that keeps our global platforms running smoothly.