ServiceNow Hardware Asset Management Consultant

We are looking for a ServiceNow Hardware Asset Management Consultant to our client.

Start: ASAP

Length: 6 months with possible extension

Location: Stockholm/hybrid

What the work is about

• Design and implement end-to-end Hardware Asset Management processes for POS/checkout hardware, covering deployment, replacement, repair, return, reuse and retirement.
• Configure and evolve ServiceNow HAM structures, asset data, lifecycle states, integrations and automation, ensuring high data quality and minimal manual administration.
• Coordinate across CCP, Hardware teams, ServiceNow teams, Sales Markets and partners, documenting processes, establishing governance/KPIs and driving implementation.

Minimum technical skills

• Strong hands-on experience with Hardware Asset Management (HAM) and hardware lifecycle management.
• Advanced experience with ServiceNow Hardware Asset Management, including asset structures, lifecycle processes, data quality, integrations and automation.
• Experience designing scalable HAM processes and governance in complex environments, preferably involving POS, retail hardware, logistics, repair/RMA and field services.

Leadership / experience level

• Senior/Expert Technical Engineer with proven experience establishing or transforming Hardware Asset Management capabilities in large organizations.
• Able to independently design and drive implementation end-to-end, from technical solution and integrations through processes, governance and operational handover.
• Strong stakeholder leadership across multiple teams, markets and partners, while remaining hands-on and ensuring sustainable documentation and knowledge transfer.