ServiceNow Business Analyst

Czym będziesz się zajmować?

• Partner with global process owners and stakeholders to capture, document, and validate business requirements.
• Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.
• Perform gap analysis to define current vs future state and shape the target solution.
• Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.
• Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.
• Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.
• Support UAT, including test coordination, defect triage, and closure to completion.
• Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.

Kogo poszukujemy?

• Expert in ServiceNow implementations. Preferably this would be within a banking environment.
• Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.
• Excellent communication and written skills and experience in working a wide range of stakeholders.
• Familiarity with Agile methodologies and JIRA.
• Ability to manage multiple workstreams to tight deadlines.

Czego wymagamy?

2 lata doświadczenia na podobnym stanowisku

Znajomości

• ServiceNow
• Jira
• Bankowość
• Komunikacja

Mile widziane

• Agile methodologies

Języki

• Angielski

Jakie warunki i benefity otrzymasz?

• 14.3k-18k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Elastyczne godziny pracy (100%)
• Praca zdalna: Hybrydowo
• Budżet szkoleniowy
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
• Parking

Kim jesteśmy? Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.