ServiceNow Administrator

Summary

The role of ServiceNow System Administrator focuses on effectively managing the ServiceNow platform to ensure high performance, reliability, and usability while supporting the IT service environment.

Responsibilities

• Maintain daily operations and health of the ServiceNow platform
• Monitor performance and troubleshoot technical issues
• Apply patches, upgrades, and changes in a structured and documented way
• Manage user roles, groups, and permissions
• Ensure data integrity and platform security
• Provide technical support and training to end-users
• Create and maintain platform documentation
• Generate reports and dashboards as needed

Key Requirements

• Bachelor’s degree in Computer Science, IT, or related field
• 3+ years of experience in ServiceNow system administration
• Familiarity with ITIL best practices
• Good command of JavaScript and basic web technologies (HTML/CSS)
• Fluent in English, both written and spoken
• ServiceNow Certified System Administrator certification is a plus
• Strong communication skills and a proactive, self-driven attitude

Nice to Have

• Exposure to automation or AI-related platform features
• Basic development capabilities or scripting experience