Servicenow Administrator

Czym będziesz się zajmować?

• Administer and maintain the ServiceNow platform, ensuring stability, performance, and security
• Configure and optimize ServiceNow modules (including ITSM and others)
• Analyse requirements and support implementation of new functionalities
• Ensure proper integration with external systems (REST, Web Services, SSO, LDAP)
• Maintain platform consistency, alignment, and configuration quality standards
• Support incident resolution, troubleshooting, and system improvements
• Create and maintain technical documentation, SOPs, and knowledge base articles
• Contribute to gap analysis and continuous improvement initiatives
• Support BCMS-related activities, including documentation and process alignment
• Collaborate with technical teams and stakeholders across the organization

Kogo poszukujemy?

Key requirements

• 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role
• Hands-on experience in ServiceNow administration and configuration
• Strong knowledge of ServiceNow product portfolio and Service Management processes
• Experience with requirements analysis and project support
• Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services)
• Understanding of complex IT systems and their interoperability
• Familiarity with IT security standards
• Experience in creating technical documentation and SOPs
• Strong analytical skills, attention to detail, and problem-solving mindset
• Good communication skills and English at min. B2 level
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) or equivalent

Nice to have

• Experience with ServiceNow on-premise environments
• Experience in solution design or architecture support
• Exposure to process standardization and governance initiatives

Czego wymagamy?

5 lat doświadczenia na podobnym stanowisku

Znajomości

• ServiceNow
• ServiceNow Administration
• ServiceNow Configuration
• ServiceNow Product Portfolio
• Service Management Processes
• REST
• SOAP
• SSO
• LDAP
• Web services
• IT Security Standards
• Technical Documentation

Języki

• Angielski
• Polski

Jakie warunki i benefity otrzymasz?

• 23.5k-30.2k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: Hybrydowo
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy

Kim jesteśmy? In the vibrant sphere of international consulting, Cyclad distinguishes itself with deep specialization in the IT/ICT sectors. Our commitment to excellence propels us to deliver a broad array of outsourcing services, spanning HR and IT domains.

Catering to diverse industries such as Banking, Aviation, Travel, Cybersecurity, and BPO, Cyclad's offerings are as varied as the clients we serve. This diversity not only demonstrates our versatility but also our capability to tailor solutions to the unique challenges and opportunities within each sector.

Central to Cyclad’s philosophy is a commitment to delivering services of unmatched quality while nurturing enduring relationships with our clients and our team. We believe that the foundation of our success lies in a blend of innovative technologies and the profound value we place on human connections and dedication.