Service System Engineer

Your future role

Take on a new challenge and apply your broad engineering expertise in a dynamic and evolving field. You’ll work alongside innovative, dedicated, and collaborative teammates. You’ll play a key role in service engineering activities across multiple projects, ensuring the effective execution, investigation, troubleshooting, and resolution of technical and quality-related issues. Day-to-day, you’ll collaborate closely with cross-functional teams across the business, including Project Management, Quality Assurance, and Customer Support, support maintenance and service activities, contribute to continuous improvement initiatives, and help ensure high levels of customer satisfaction and operational performance.

You will also be involved in developing technical concepts and tailored engineering solutions to address customer needs, providing technical expertise during solution design, implementation, and service lifecycle support.

We’ll look to you for

• Providing technical support and troubleshooting for service activities,
• Developing technical concepts and customer-focused solutions,
• Supporting maintenance and field engineering operations,
• Collaborating with project, quality, and customer teams,
• Preparing technical documentation and service reports,
• Driving continuous improvement and service performance,
• Ensuring high levels of customer satisfaction and support.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor’s degree in Engineering, Information Technology, Electronics, Automation, or a related field, or equivalent experience,
• 3+ years of experience in service engineering, maintenance, technical support, or a similar role,
• Experience or understanding of Field Engineering and Service Operations,
• Ability to investigate, troubleshoot, and resolve technical issues,
• Experience in developing technical concepts and customer-oriented solutions,
• Strong analytical and problem-solving skills,
• Good communication and stakeholder management skills,
• Fluent in English,
• Fluent in Polish,
• Ability to work effectively with cross-functional teams,
• Willingness to travel occasionally to support customers and projects.

Things you’ll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with cross-functional teams and helpful colleagues,
• Utilise our supportive and dynamic working environment,
• Contribute to innovative projects,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!