Service Coordinator

We’ll look to you for

• Coordinate and manage warranty and post-warranty service requests in line with contractual requirements and agreed service levels.
• Plan, schedule, and monitor field service activities to ensure timely and effective resolution of customer issues.
• Act as the primary coordination point between customers, service technicians, subcontractors, and internal stakeholders.
• Support service teams operating across multiple service locations, including newly established service units in Warsaw.
• Monitor service performance, response times, and workload distribution to ensure efficient utilization of resources.
• Maintain accurate service records, reports, and documentation within relevant systems and tools.
• Ensure compliance with contractual obligations, quality standards, and internal service procedures.
• Support resource planning and workforce coordination in line with increasing service demand and team expansion.
• Identify operational risks, escalations, and potential service disruptions, and drive corrective actions when required.
• Contribute to continuous improvement initiatives aimed at enhancing service delivery, customer satisfaction, and operational efficiency.
• Prepare regular performance reports and provide service-related analysis to management.
• Collaborate closely with service managers and technical teams to support the growth and development of service operations.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Experience or understanding of service operations, field service coordination, or maintenance environments,
• Strong planning, scheduling, and organizational skills,
• Ability to coordinate multiple priorities and stakeholders in a fast-paced environment,
• Experience working with service management systems and maintaining accurate service documentation,
• Strong analytical and problem-solving skills,
• Excellent communication and stakeholder management skills,
• Good understanding of computer hardware and software,
• Fluent in Polish,
• Good communication skills in English,
• Ability to work effectively with cross-functional teams,
• Experience in resource planning, service performance monitoring, or continuous improvement initiatives will be an advantage
• aviability to work in three-shift system.