Senior/Lead ServiceNow Business Analysts

WHO WE ARE?

ALTEN - A Global Leader in Engineering and IT Services

Founded in France in 1988, the ALTEN Group is a leading technological partner serving the world’s largest clients. In 2023, it achieved revenues exceeding 4.07 billion euros and employs over 57,000 people, 88% of whom are engineers and IT experts.

ALTEN Polska has been operating for 13 years, supporting its clients' innovation, research and development, and IT systems. It has offices in Kraków, Warsaw, Wrocław, Gdańsk, and Poznań.

It serves key industries such as aerospace, space, industrial solutions, automotive, railway, energy, finance, telecommunications, and retail.

Areas of expertise: business analysis, cybersecurity, artificial intelligence, data analysis and cloud solutions, application development, software testing, project management, embedded software, quality management, industrialization, digital transformation, and industrial engineering.

For more information, visit: http://www.altenpolska.pl

We're Hiring a Senior/Lead ServiceNow Business Analysts!

If you are an experienced ServiceNow professional with a strong background in business analysis, process optimization, and governance - this offer is for you!

We are expanding our client's ServiceNow practice and looking for talented specialists across ITSM, CSM, IRM, TPRM, and Privacy domains to help drive business transformation and operational excellence.

• Full-time
• Hybrid from Warsaw vitis in the office one time per week
• Start: ASAP

Main tasks

• Lead and support business analysis activities across ServiceNow initiatives.
• Gather, analyze, and document business requirements and process improvements.
• Facilitate stakeholder workshops and align business and technology objectives.
• Prepare and manage backlog items, user stories, and acceptance criteria.
• Support process design, testing, UAT, and business readiness activities.
• Ensure requirements traceability and adoption of BA best practices.
• Collaborate across multiple workstreams to deliver high-quality solutions.
• Support governance, risk, compliance, third-party risk, privacy, ITSM, and customer service processesю

Requirements

• Proven experience working with ServiceNow platforms and implementations.
• Strong background in Business Analysis, Process Design, and Requirements Management.
• Strong experience in leading teams, mentoring colleagues and driving delivery across complex initiatives.
• Experience with areas/modules:

ITSM (IT Service Management)

CSM (Customer Service Management)

nice to have: IRM / GRC (Integrated Risk Management / Governance, Risk & Compliance)

nice to have: TPRM (Third-Party Risk Management)

• Privacy Management
• Hands-on experience with workshops facilitation, backlog readiness, UAT, and stakeholder management.
• Strong communication skills and ability to work in complex, cross-functional environments.
• Experience driving business readiness, process alignment, and user adoption is highly valued.
• Advanced English - at least B2+/C1