Senior Warehouse Operation Specialist I (Control Tower Product Analysis)

We are currently seeking an experienced Senior Warehouse Operation Specialist I (Control Tower Product Analysis) to join our team in Poland. The Senior Warehouse Operation Specialist I (Control Tower Product Analysis) owns the business side of Control Tower tools, dashboards, alerts, and digital workflows. This role is called to collect user needs, analyze product usage and operational outcomes, prioritize improvements, and ensure that Control Tower solutions solve real operational problems.

Job Responsibilities

• Gather requirements from Control Tower users, Flow Leads, WH Managers, Operations teams, and support functions.
• Analyze how dashboards, reports, alerts, and escalation tools are used in daily operations.
• Identify user pain points, reporting gaps, manual workarounds, and missing decision-support capabilities.
• Define user stories, business requirements, acceptance criteria, and operational success measures.
• Support prioritization of product improvements together with the Product Owner, Control Tower Lead, IT, and BI teams.
• Monitor the impact of implemented improvements on productivity, response time, stability, and service performance.
• Support user acceptance testing and validate whether delivered solutions meet operational requirements.
• Maintain product documentation, process documentation, release notes, and training materials.
• Coordinate feedback loops between operational users and technical delivery teams.
• Recommend improvements to dashboards, alert logic, escalation workflows, and operational decision-support tools.

Job Requirements

• Experience in product analysis, business analysis, operations technology, reporting, or process improvement.
• Understanding of warehouse, fulfilment, supply chain, transport, or network operations.
• Experience working with dashboards, reporting tools, operational data, and user requirements.
• Ability to write clear business requirements, user stories, and acceptance criteria.
• Strong Excel skills; Power BI, SQL, Jira, Confluence, Tableau, or similar tools are advantageous.
• Good communication skills and confidence working with both operational and technical teams.
• Professional English proficiency.

What we offer

• Attractive salary;
• Full-time employment contract (1st - 3 months, 2nd - 1 year, 3rd - unlimited);
• Opportunities for development in the organization (twice a year - windows for promotion pass);
• Annual bonus (from one to three monthly salaries - depending on the personal performance, company performance and on the position);
• Access to company training and learning platform.

Benefits

• Medical care package - Luxmed;
• Life and health insurance - Nationale Nederlanden;
• Multisport card;
• Lunch for 1 PLN (available both meat and vegetarian versions);
• 30% discount for SHEIN products;
• Free parking spots;
• Company benefit fund;
• Employee referral program;
• Multiple teambuilding activities.

Please note that pay information, including salary bands, will be shared with candidates upon invitation to the first interview.

Please note that the final salary offered within the stated range will be determined following a thorough assessment of a candidate's overall profile, including but not limited to qualifications for the role, technical and soft skills, and level of experience.