Senior UX/UI Product Designer

We are seeking an experienced Senior UX/UI Product Designer for one of our clients, a globally recognized enterprise. This hands-on role is embedded within a digital transformation initiative focused on elevating global employee experiences and internal service channels. Working across key corporate functions such as HR, Finance, and Procurement, you will play a pivotal role in bridging the gap between business stakeholders and ServiceNow delivery teams, transforming complex service workflows into intuitive, user-centered digital solutions.

What will your tasks involve?

• User Research & Usability Testing: Plan and execute qualitative user interviews, discovery sessions, and usability tests with end-users, service agents, and process SMEs to validate real employee needs.
• Service & Journey Mapping: Map current- and future-state user journeys, task flows, and service blueprints across multiple corporate service areas to eliminate friction and improve self-service adoption.
• UI Design & Interactive Prototyping: Design low- and high-fidelity wireframes, mockups, and clickable prototypes in Figma tailored for ServiceNow portals (Employee Center, Service Catalog, request forms, and Virtual Agent flows).
• Data-Driven Iteration: Test design concepts directly with users, document key insights, and iteratively refine mockups based on empirical usability findings and post-launch CSAT/NPS feedback.
• Developer Handover & Collaboration: Prepare clear, developer-ready design handover packs for ServiceNow configuration teams and collaborate closely with Business Owners, Change & Communications, and DigitalX teams.

What we expect from you?

• Proven Expertise: 5+ years of hands-on experience in enterprise digital product design, UX research, service design, and UI prototyping (degree in HCI, UX Design, Psychology, Cognitive Science, or IT preferred).
• Tooling & Design Systems: Advanced proficiency in Figma and workshop/journey mapping tools, alongside a strong command of responsive design, accessibility standards, and enterprise design systems.
• Enterprise Portal Familiarity: Strong experience or solid functional awareness of the ServiceNow ecosystem (Employee Center, Service Portal, Service Catalog, HRSD, CSM) or similar complex enterprise portals.
• Multilingual Communication: Business-fluent English and Polish (both mandatory) to comfortably lead stakeholder workshops, conduct international user research, and produce clear technical documentation.
• Autonomous Execution: Ability to work independently, taking ambiguous business inputs and turning them into practical, user-tested, and tangible design deliverables.

What you can expect from us?

• Flexible Contractor Engagement: A long-term B2B subcontracting agreement providing high execution autonomy within a structured enterprise framework.
• Global Scope & Business Impact: Direct impact on simplifying daily workflows and self-service channels for thousands of employees across a global organization.
• Modern Design Ecosystem: Opportunity to shape end-to-end service journeys across HR, Finance, and Procurement using industry-standard tools (Figma, ServiceNow).
• Cross-Functional Exposure: High-visibility collaboration with international stakeholders, service owners, and specialized digital implementation units.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

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