Senior User Researcher - Mobile Experience (PPX)

In this role, you will work within a high priority company bet within the core experience as well as on ubiquity platforms, where research capacity is needed most. You'll be expected to operate with a high degree of autonomy, bringing structure to ambiguous problems and delivering insights that shape product direction.

What You'll Do

• Define, plan, and conduct research across mobile experience initiatives, covering the full range of methods from generative to evaluative
• Deliver evidence-based insights that guide product strategy and UX direction in fast-moving, high-stakes bets
• Collaborate cross-functionally with Product, Design, Data Science, and Engineering to ensure work is human-centred and grounded in real user needs
• Represent research with senior stakeholders- bringing findings to life through clear storytelling, workshops, and live discussion
• Synthesise across projects where relevant, connecting insights to build a coherent picture of user needs
• Contribute to the health and capability of the broader UR team

Who You Are

• An expert researcher with extensive industry experience and a degree or equivalent in Human-Computer Interaction, Cognitive Psychology, or a Social Science
• Comfortable adapting quickly to shifting workflows as AI UR capabilities increase and improve
• Skilled across a wide range of User Research methods- ethnography, contextual inquiry, usability
• Usability testing, concept testing - and comfortable blending them with quantitative or behavioural data
• Able to hit the ground running in a new environment, quickly building context and trust with cross-functional partners
• Comfortable navigating ambiguity and breaking down unstructured challenges into actionable learning plans
• An excellent communicator, confident with senior audiences and at ease in dynamic discussion, debate, and live reasoning
• A strong systems thinker with deep UX expertise, able to influence scalable, cohesive experiences

Position Overview

• Direct/Indirect Management: No. This is an individual contributor role.
• Top 3 Hard Skills:
• Mixed-methods research (ethnography, usability, concept testing, surveys)
• Blending qualitative insights with quantitative/behavioral data
• Systems thinking and deep UX domain expertise
• Top 3 Soft Skills:
• Stakeholder diplomacy and strategic alignment
• Autonomy in navigating ambiguity and breaking down unstructured problems
• High level communication and live storytelling/reasoning
• Nice-to-Haves / Preferred:
• Background in consumer tech (e.g., Uber, Google, Meta) or consulting (e.g., Deloitte, Bain, McKinsey)
• Adaptability to evolving AI user research tools

Start: ASAP - 6 months. workplace Sweden remote.