Senior ServiceNow Portfolio & Delivery Lead

We are looking for an experienced leader to drive the strategic development and delivery of a large-scale enterprise workflow and digital services platform within a highly regulated international environment. In this role, you will oversee the full lifecycle of platform initiatives, ensuring that business priorities are translated into actionable delivery plans, aligned with organizational capacity, governance requirements, and long-term technology objectives. You will collaborate with cross-functional stakeholders to enhance platform capabilities, optimize operational processes, and deliver measurable business value through modern delivery practices.

Your tasks

• Own the ServiceNow product portfolio and end-to-end demand-to-delivery lifecycle, including prioritization, governance, and executive reporting
• Define and maintain the multi-year ServiceNow roadmap across ITSM, ITOM, ITAM, HRSD, AI, automation, integrations, and platform evolution
• Drive demand evaluation, value assessment, capacity planning, and backlog readiness to ensure delivery alignment with business priorities
• Lead portfolio planning and delivery governance, balancing new initiatives, platform maintenance, compliance, upgrades, and operational needs
• Establish and oversee agile and hybrid delivery practices, ensuring effective collaboration across product, process, architecture, engineering, QA, and operations teams
• Manage release planning and governance, ensuring readiness across testing, approvals, documentation, communications, change management, and operational support
• Monitor portfolio performance, risks, delivery metrics, adoption, and value realization, while serving as the primary escalation point for cross-functional delivery issues

Requirements

• At least 8 years of hands-on experience with the ServiceNow platform, including enterprise-scale delivery and governance responsibilities
• Proven background in product portfolio management, technology transformation programs, or enterprise platform leadership roles
• Experience leading global, cross-functional teams and coordinating work across multiple stakeholders and delivery partners
• Strong knowledge of demand management, backlog prioritization, capacity planning, release management, performance metrics, and portfolio reporting
• Advanced proficiency in ServiceNow, Microsoft 365, and collaboration, reporting, and portfolio management tools
• Fluent English communication skills with the ability to present recommendations, risks, and strategic outcomes to senior leadership

Nice-to-have requirements

• Experience in pharmaceutical, biotechnology, or healthcare environments