Senior ServiceNow Engineer - IRM/GRC

We are seeking a Senior ServiceNow Engineer specializing in IRM/GRC, including TPRM and Privacy. This role combines technical implementation support with long-term platform ownership and operational responsibility, working under the guidance of the ServiceNow Platform Architect.

Responsibilities

• Configure and develop ServiceNow IRM/GRC, TPRM and Privacy capabilities
• Support governance, compliance, risk management and audit-related processes
• Participate in technical design reviews and implementation activities
• Review technical deliverables and configurations produced by implementation partners
• Support testing, deployment and production readiness
• Maintain ServiceNow solutions after go-live
• Receive and maintain technical knowledge transfer
• Provide Level 2 and Level 3 support after deployment
• Develop platform enhancements, automations, integrations and workflows
• Perform defect resolution, maintenance and release activities
• Contribute to upgrades, platform optimization and continuous improvement
• Ensure adherence to architecture, governance, security and development standards

Requirements

• 3+ years of ServiceNow engineering/development experience
• Background in ServiceNow IRM, Risk Management and Compliance
• Expertise in TPRM or Privacy capabilities
• Proficiency in configuration, scripting and integration
• Capability to maintain operational ownership while collaborating with external partners
• Experience across the full lifecycle from implementation through transition to operations, stabilization, enhancement delivery and ongoing support
• Familiarity with greenfield ServiceNow implementations and enterprise-scale ServiceNow environments
• Strong preference for out-of-the-box solution design and platform standardization
• Flexibility to balance implementation activity with long-term platform ownership, operational support, governance and continuous improvement
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) and CIS-Risk and Compliance are a plus
• Excellent written and verbal communication skills in English (B2+ level)

Nice to have

• Knowledge of Privacy Management
• Familiarity with ServiceNow Now Assist
• Skills in JavaScript
• Background in Application Support

We offer

• We gather like-minded people:
• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• We cover it all:
• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events
• Please, note:
• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.