Senior ServiceNow Business Analyst

We are seeking a highly skilled Senior Business Analyst with strong ServiceNow experience to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.

We would like to inform you that this role is primarily offered under a standard employment contract, in accordance with applicable labor regulations.

Responsibilities

• Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
• Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
• Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
• Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
• Develop user stories, process flows and use cases to support solution design and development
• Oversee the configuration and customization of ServiceNow modules to meet business objectives
• Support testing, training and change management activities
• Provide best practices for ServiceNow implementations

Requirements

• 4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
• Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)
• Strong understanding of business process analysis and design
• Excellent communication, facilitation and stakeholder management skills
• Experience working in Agile/Scrum environments
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
• Experience in consulting or working with global clients is preferred

We offer

• We gather like-minded people:
• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• We cover it all:
• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events
• Please, note:
• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.