Senior Salesforce Marketing Cloud Business Analyst

We are seeking a Senior Salesforce Marketing Cloud Business Analyst to join a dynamic team supporting a leading international food retail group with strong local supermarket brands across multiple European markets.

This position is for a Business Analyst role within the Salesforce Marketing Cloud team servicing supermarket brands across Belgium, Serbia, Romania, the Czech Republic, and Greece. You will be part of a larger BA team under a BA lead, collaborating closely with colleagues to divide and manage topics effectively.

Responsibilities

• Serve as a subject matter expert and analyst/consultant to understand customer's needs, gather and document requirements
• Help clients understand the best mix of technologies, design solutions and services, and how they should be delivered to maximize effectiveness
• Collaborate with various offshore and 3rd party suppliers, adapting your communications approach to meet the business demands
• Work to understand the intersection between technology, customers, and business to cultivate business development opportunities
• Stay abreast of current and emerging digital trends, unique opportunities, and challenges of the space/markets and geographies in which the clients operate, and how it affects client's business and initiatives
• Support from time to time in a consultative/pre-sales role on select digital engagements as needed and defined by the business and the client

Requirements

• Bachelor's degree or higher
• 3+ years of hands-on experience working in at least 2 verticals
• End-to-end delivery experience of at least 1 software delivery project
• Familiarity with emerging digital trends and their application in the industry (Service Focus)
• Capability to understand high-level business ideas, assess impact, and break them down (user stories) to assist with service design and delivery
• Strong Agile mindset and understanding of other development methodologies
• Excellent interpersonal, communication, and client management skills
• English proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Proven expertise across various Salesforce clouds (Sales, Marketing, Service, and Platform clouds, etc.) and Lightning components
• In-depth understanding of Salesforce technologies, including clouds, offerings, custom development, and integration
• Proven background in working with and preparing requirements for integrations

We offer

• We gather like-minded people:
• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• We cover it all:
• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events
• Please, note:
• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.