Senior Project Manager for IT Service Management Projects

Contract: B2B

Location: Gdańsk/Trójmiasto

Mode: Hybrid (2-3 days per week)

Rate: 150-160 PLN/h

Introduction & Summary

We are seeking a highly skilled and experienced Senior IT Project Manager specializing in IT Service Management (ITSM) and Remedy. The ideal candidate will have over 7 years of project management experience, particularly in highly regulated environments, with a proven ability to lead complex technology transformation projects through to successful implementation.

Main Responsibilities

• Lead cross-functional technology transformation initiatives from initiation to implementation.
• Drive project delivery across various stakeholder groups, including application owners and operational teams.
• Establish and maintain governance aligned with organisational standards.
• Manage project scope, milestones, risks, and resource plans for successful execution.
• Coordinate technical remediation and operational improvement initiatives.
• Facilitate decision-making in a complex matrix organization.
• Provide high-quality reporting to senior management and governance forums.
• Support solutions that enhance operational resilience and regulatory compliance.

Key Requirements

• Minimum 7+ years of experience in managing large-scale IT or technology transformation projects.
• Proven success in delivering complex initiatives involving multiple technologies and stakeholders.
• Strong background in project governance, risk management, and financial control.
• Solid understanding of enterprise IT environments and service management.
• Experience in regulated environments, preferably in financial services.
• Excellent stakeholder management skills with ability to engage senior leaders.
• Strong facilitation and communication skills.

Nice to Have

• Experience with DORA or similar regulatory compliance initiatives.
• Familiarity with ITSM environments and service modeling.
• Knowledge of application dependency mapping or CMDB-related projects.
• Experience in operational resilience and disaster recovery initiatives.
• Familiarity with enterprise tools such as ServiceNow and BMC Discovery.
• PRINCE2, PMP, or Agile project management certifications.