Senior Product Manager - Customer Directory

Team description

You'll join the Sell Online Tribe, the team building the tools that help millions of merchants, from barbers to retailers, sell their products and services online. Our portfolio includes Online Store, Bookings, Payment Links, and Gift Cards, giving merchants everything they need to showcase their offerings, manage appointments, share payment links, and get paid.

As our Senior Product Manager for Customer Directory, you'll own how merchant customer data works across SumUp's wider ecosystem, including Online Store, Bookings, POS, Invoicing, Payment Links, Loyalty and other SumUp products, not just the Sell Online portfolio. You'll build a clear, trusted customer view from the ground up and set the standard other teams build on, laying the foundation for future capabilities like deduplication, segmentation, CRM, consent-aware communications, and customer self-service.

If you enjoy bringing structure to a genuinely blank canvas problem and care about getting privacy and data rights right from day one, this is a rare opportunity to shape it from scratch.

What you'll do

• Define the product strategy and roadmap for a shared customer directory that works across Online Store, Bookings, POS, Invoicing, Payment Links, Loyalty and other SumUp products
• Lay the groundwork for future capabilities like deduplication, segmentation, CRM and consent-aware communications
• Make the core product decisions on customer identity, data ownership, permissions and consent, and how records get linked across products
• Partner closely with engineering, design, privacy and legal teams to deliver a trusted customer view merchants can actually use
• Turn merchant research and product data into clear requirements that cut down duplicate and incomplete customer records
• Align priorities and dependencies with product managers from other SumUp products building on the shared customer model

What you'll bring

• 6+ years in product management, including experience owning a product, platform capability or cross-product problem as a senior product manager.
• Strong data fluency, with a track record of combining quantitative analysis and customer research to prioritise work.
• Ability to turn complex technical systems, APIs or data flows into clear product decisions.
• Comfort aligning multiple teams and managing dependencies without direct authority.
• Working knowledge of privacy and data rights principles, including GDPR, consent and data deletion.
• Experience with customer identity systems, customer data platforms or CRM-type products is a plus.

Why you should join SumUp

• Opportunity to work, from our vibrant Warsaw office in the Hala Koszyki. This involves a hybrid setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• Fitness support: explore the city using the Multisport Card, subsidised by SumUp for access to sports facilities across Warsaw
• Commitment to well-being: access health insurance coverage for you and your family, plus life insurance to further protect your peace of mind
• PPK (Employee Capital Plan): grow your savings with joint contributions from SumUp and the State
• Generous time off: enjoy 26 days of paid leave plus public holidays and special leave days
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedInOpens in new window, InstagramOpens in new window, and TikTokOpens in new window.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.