Senior Delivery Manager (CRM)

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

Model: remote

Engagement: full-time

Responsibilities

• Make sure delivery standards and best practices are followed across CRM projects
• Drive continuous improvement in delivery processes, tools and methodologies
• Monitor project performance, KPIs and how well projects meet quality benchmarks
• Help project teams solve delivery challenges and manage risks
• Encourage knowledge sharing and the adoption of CRM delivery frameworks
• Work with stakeholders to align CRM delivery with business goals
• Coach and guide project managers and delivery teams

Requirements

• Proven hands-on experience delivering CRM projects (must-have), such as Salesforce, Microsoft Dynamics or similar platforms
• Several years in delivery management, project or program management, or PMO roles in IT or consulting
• Experience defining and improving delivery standards, frameworks and quality processes
• Good knowledge of delivery KPIs, project health monitoring and risk management
• Experience coaching or mentoring project managers and delivery teams
• Strong stakeholder management skills, with the ability to link delivery to business outcomes
• Familiarity with Agile, hybrid and traditional delivery approaches
• Fluent English

We offer

• B2B contract (up to 150 PLN net/h + VAT)
• Fully remote service delivery
• Broad range of projects (internal, international) - genuine variety of clients and tasks
• Budget for skills development and certifications as part of the collaboration
• Regular collaboration reviews and discussion of project scope
• Additional benefits available as part of the collaboration
• Networking and team-building events for project teams