Senior Business Analyst with Travel Mid-Office Expertise, Travel Platform

Technology stack

Amadeus, Sabre, Compleat, Microsoft Dynamics 365, SAP Concur, Cytric, EDIFACT, NDC.

Project overview

The platform automates corporate travel booking workflows across multiple markets, integrating with GDS, online booking tools, and back-office systems. The team works on platform enhancements, business process analysis, market-specific requirements, complex production issues, and integration initiatives, including back-office migrations and new booking capabilities.

Team

Medium team (10-20 people)

You will work in a cross-functional team of Business Analysts, developers, and QA engineers, collaborating closely with client stakeholders across travel operations, ticketing, finance, and support teams.

Position overview

We are looking for an experienced Business Analyst with strong corporate travel domain expertise and hands-on knowledge of GDS systems, particularly Amadeus. The role combines requirements analysis and delivery, investigation of complex production issues (L3 support), and business discovery for travel automation workflows. You will work closely with business and technical stakeholders to understand complex operational processes, identify gaps and improvement opportunities, and translate business needs into clear requirements and solutions.

Responsibilities

• Translate business needs into functional requirements, user stories, and acceptance criteria
• Review existing automation workflows and business rules to define required changes
• Work with developers and QA on solution clarification, testing, and validation of implemented changes
• Support backlog refinement and prioritization with the team and client stakeholders
• Investigate escalated cases using PNR history, processing logs, and automation logic to identify root causes
• Distinguish system defects from configuration issues and expected behavior, and communicate findings and recommended solutions to business and technical stakeholders
• Identify recurring issues and propose improvements to automation workflows and support processes
• Run discovery to understand complex business processes, operational needs, and system dependencies; identify gaps and improvement opportunities for enhancements, integrations, and migrations
• Document business processes, market-specific rules, and system behavior
• Collaborate with operations, finance, and support teams to clarify requirements and align expectations

Requirements

• 3+ years of experience as a Business Analyst in travel technology, preferably with mid-office, back-office, ticketing, or GDS integration solutions.
• Strong hands-on knowledge of Amadeus, including PNR structure, history, queues, ticketing, and related processes.
• Good understanding of the end-to-end corporate travel booking lifecycle, including booking, approvals, ticketing, exchanges, refunds, and back-office processing.
• Understanding of corporate travel payment and invoicing processes.
• Experience analyzing system logs, business rules, and automation workflows to understand system behavior and investigate issues.
• Strong requirements analysis skills, including writing user stories, functional specifications, and acceptance criteria.
• Experience investigating production issues and performing root-cause analysis.
• Ability to work independently with complex business processes and multiple stakeholders.
• Strong analytical, problem-solving, and communication skills.
• Upper-Intermediate or higher level of English.

Nice to have

• Experience with Compleat or similar travel mid-office automation platforms.
• Hands-on knowledge of Sabre.
• Previous experience in travel agency operations, ticketing, or corporate travel support.
• Experience with back-office systems, particularly Microsoft Dynamics 365.
• Knowledge of SAP Concur, Cytric, or other corporate online booking tools.
• Familiarity with NDC workflows and integrations.
• Experience with mid-office or back-office migration projects.
• Basic SQL knowledge.

What We Offer

• Vacation days: Up to 26 business days per year.
• 10 illness/special days off per year (fully paid, no medical papers needed) for all contract types
• Health and life insurance (Luxmed)
• MyBenefit platform with Multisport option
• Internal psychological support service
• English language classes from the first working day
• Access to external learning platforms: O’Reilly, LinkedIn Learning, Udemy, and a wide catalog of diverse internal training
• Flexible workplace: work from the office, from home, or choose a hybrid option
• Tech Skills Mentoring Program
• Opportunities to develop as a public speaker, mentor, or technical interviewer
• Certification reimbursement (AWS, GCP, Microsoft, etc.)