Senior Business Analyst (Indirect Taxes, WHT)

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include

Supporting Process Owner in proactively managing respective process and design topics, including but not limited to:

• supporting Process Owner in proactively managing respective process and design topics
• identifying and analysing user requirements within (VAT, WHT) area, including relevant end-to-end transactional, cross-stream processes
• ensuring alignment of process design with global standards, legal/tax frameworks, and strategic objectives
• providing expert knowledge of the subject area
• being responsible for the successful closing of gaps between “as-is” and “to-be” situation
• participating in governance boards or design meetings to represent process-related topics
• identifying business process improvements and changes and communicating them to the product team
• acting as a change agent by promoting process adoption and standardization across OpCos
• validating the process designs, contributing broader tax topics design and supporting Product Experts on platform design
• ensuring process changes are modelled/updated in HEPM
• maintaining process documentation and ensuring alignment with evolving business and legal requirements
• cross-functionally aligning and collaborating with Product Experts to ensure the platform supports the intended process
• working in close collaboration with product team and acting as a liaison between business users and technical teams
• supporting standing organisation and deployment activities.

Being a point of contact towards OpCos, including but not limited to

• supporting the OpCo on their change management journey and making the change stick
• ensuring OpCos remain compliant with standard processes (PDDs), Legal/Tax governance requirements, and Data Management Standards
• working with OpCos to foster active participation and ownership of the new solution (processes & tools) and ensuring a proper and effective knowledge transfer (e.g. documentation, training, etc.)
• supporting developing and implementing standard operating procedures
• developing, implementing and safeguarding control environment, in line with the HEINEKEN Tax Control Framework
• translating business needs into process flows and documentation
• supporting communication and alignment between global and local stakeholders during deployments
• assessing impact of issues on process compliance and operational flow
• facilitating feedback loops with OpCos to capture improvement ideas and pain points
• coordinating and supporting on global SIT, supporting Deployment team on End-to-End testing (SIT and UAT) and ensuring that process-related controls are tested and validated during SIT/UAT.

You are a good candidate if you have

• strong understanding of how SAP and tax platforms support end-to-end tax processes
• 5+ years of experience in end-to-end transactional, cross-stream tax processes and process design with a strong understanding of (tax type) and with experience in compliance roles, with a particular focus on Withholding Tax (WHT) and indirect taxes
• ability to assess business impact and urgency of incidents and requests
• strong analytical skills and stakeholder management, with the ability to explain processes clearly and build collaborative relationships
• effective communication skills, presentation and time management skills
• experience with translating business needs and queries into technical system language
• backgroundwith issue analysis, system testing and training delivery
• hands-on experience in facilitating workshops and gathering process requirements
• excellent English skills.

You’re a perfect candidate if you also have

• experience working at HEINEKEN, with an understanding of tax-relevant processes
• proficiency in process modelling tools (e.g., ARIS, Signavio, HEPM) and process mining tools (Celonis)
• track record of collaborating across different streams, ensuring alignment and end-to-end process effectiveness.

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