Senior Application Support Specialist (Salesforce)

Zakres obowiązków

• Own day-to-day L2 support for Salesforce-based applications and other enterprise SaaS solutions.
• Manage incidents, service requests and application changes through ServiceNow.
• Administer user accounts, permissions and SSO.
• Investigate issues affecting integrations, APIs, data and workflows.
• Coordinate vendors, monitor SLAs and validate fixes.
• Support releases, testing and application improvements.
• Maintain support documentation and identify automation opportunities.

Wymagania

• At least 4 years of relevant experience and a degree in IT or a related field.
• Salesforce Certified Platform Administrator certification.
• Experience supporting Salesforce applications and resolving production issues.
• Practical knowledge of Copilot Studio and/or Power Automate.
• Basic SQL skills and familiarity with REST APIs, JSON, integrations and authentication.
• Excellent English and flexibility to collaborate across time zones.
• Experience with Power BI, AWS or regulated industries would be an advantage.
• Experience with Veeva or similar compliance platforms would be a strong advantage.

Oferujemy

• Hybrid work in Warsaw, with 3 office days weekly.
• Responsibility for global business applications.
• International collaboration and involvement in application improvement projects.