Sales Service (With German)

About Aperam

Aperam is a global player in stainless, electrical and specialty steel and recycling, with customers in over 40 countries. The business is organized in four primary reportable segments: Stainless & Electrical Steel, Services & Solutions, Alloys & Specialties and Recycling & Renewables. Aperam is fully committed to be the leading value creator in the circular economy of infinite, world-changing materials.

About the role

You will ensure comprehensive support and act as the point of contact for our customers and prospective clients, whilst supporting the sales network from the initial enquiry right through to final payment. With a clear focus on profitable growth and excellent customer service, you will be responsible for the operational and administrative management of your assigned market area.

Responsibilities

• Systematic management and maintenance of the defined customer base
• Checking enquiries for technical feasibility
• Preparing, submitting and following up on quotations
• Checking incoming orders for technical feasibility, prices and deadlines
• SAP-supported order entry for the production plants, checking order confirmations
• Preparing and optimizing delivery schedules for deliveries via the service centers, as well as order entry in the service program (Sidonie)
• Continuously reconciling customer requirements with finished quantities and making any necessary corrections
• Managing and monitoring master tape and customer stocks
• Timely order tracking through to and including invoicing
• Close liaison with the production plants in France and Belgium, as well as the service centers in Luxembourg, Sersheim and Haan
• Applying for and monitoring credit limits, as well as ensuring payments are received on time and in full
• Resolving discrepancies regarding prices and discounts
• Handling customer complaints
• Preparation of costing, visit and meeting documents, as well as statistics
• Preparation of forecasts
• Management and maintenance of customer files
• Completion of all administrative tasks relating to the role in German and English; knowledge of French is an advantage
• Participation in trade fairs and exhibitions
• Occasional travel / customer visits / factory visits

What we are looking for

• At least a completed commercial apprenticeship and at least 3 years’ sales experience
• In-depth knowledge of international trade (INCOTERMS, payment terms, export duties, etc.)
• Proficiency in using the Microsoft Office suite and ERP systems (particularly SAP)
• Knowledge of the industry would be an advantage
• Very good command of English and German in a professional context; knowledge of French is a plus
• Strong customer and service focus, as well as excellent negotiation skills
• Ability to work well in a team, adaptability, reliability and the ability to work independently
• Excellent communication skills

What we offer

• Stable employment in an international company
• Friendly and supportive team environment
• Hybrid working model with flexible starting hours
• Bonus system and wide package of benefits, including:
• private medical care
• pension savings plan
• meal vouchers
• training programs
• sports initiatives
• employee referral program

Compensation

Depending on experience and level of commitment, the base salary is expected to range from PLN8,600 to PLN 10,700 gross.

Work Mode

Hybrid working model. During the probation period (3 months), you will work from the office daily. After the probation period, there is the possibility to work 2 days from home and 3 days from the office, with flexible starting hours.

What does our recruitment process look like?

If your CV matches our expectations, you can expect

• A phone call or email from Paulina Saja from the HR department to schedule an online meeting (www.linkedin.com/in/paulina-saja-861671195)
• A safety test, because safety is our number one priority at Aperam
• An online meeting with Paulina Saja to get to know each other better
• A meeting with the Hiring Manager

At the end of the process, every candidate receives feedback.

We look forward to hearing from you.