Requirements Engineer Customer Experience Optimizely and Salesforce

Requirements Engineer - Customer Experience

Location: Gdańsk / remotely Technology: Optimizely, Salesforce

About the role

We are looking for an experienced Requirements Engineer / Business Analyst with a strong focus on Customer Experience to join an international B2B organization.

In this role, you will be responsible for translating business and customer needs into effective digital solutions. You will work closely with stakeholders, UX, development and cross-functional teams to support the delivery of consistent digital experiences across multiple channels.

Key responsibilities

• Gather, analyze and prioritize business and customer requirements
• Translate requirements into clear functional concepts and user experiences
• Assess the impact of proposed solutions on business processes
• Support decision-making around solution design and priorities
• Coordinate and support web and application development activities in an agile environment
• Work closely with business stakeholders and technical teams throughout the implementation process
• Ensure that delivered solutions meet business and customer expectations

Requirements

• Bachelor’s or Master’s degree in Business Informatics, IT, Marketing, Sales or a related field
• Several years of experience in requirements engineering, business analysis or a similar role
• Experience working in a B2B and international environment
• Strong understanding of User-Centered Design principles
• Experience with enterprise CMS and/or CRM platforms
• Hands-on experience with Optimizely and/or Salesforce is highly desirable
• Experience supporting web and application development projects
• Good understanding of agile methodologies
• Excellent English communication skills

What we are looking for

• Strong stakeholder management and communication skills
• Ability to understand business needs and translate them into clear requirements
• Ability to lead workshops and design processes
• Experience working with cross-functional and international teams
• Independent, structured and quality-oriented approach
• Strong problem-solving and analytical skills
• Ability to build effective relationships with both business and technical stakeholders

The opportunity

This is an opportunity to join an international organization and work on digital transformation and customer experience projects, collaborating with teams across different functions and locations.

The role offers the opportunity to work with modern CMS and CRM technologies, influence solution design and take ownership of requirements and delivery processes.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services - from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.