(Quality)Technical Support Specialist

• Work in an international environment with a high-quality product.
• Bielany Wrocławskie

O naszym kliencie

An organisation operating within the industrial and manufacturing sector, located in Bielany Wrocławskie

Opis stanowiska

• Prepare, maintain, and coordinate multilingual after-sales technical documentation, including service manuals, spare parts lists, repair guides, and training materials.
• Ensure technical and after-sales documentation complies with relevant EU regulatory requirements.
• Coordinate customer and service partner training needs across Europe and organize online and on-site training sessions.
• Provide technical support to European customers and service partners, including troubleshooting, fault diagnosis, and resolution of hardware, software, and compatibility issues.
• Investigate product quality issues and perform root cause analysis using methodologies such as 8D and 5 Why.
• Develop and coordinate corrective and improvement actions in cooperation with R&D, Quality, Production, and other internal teams.
• Monitor and analyze European after-sales and product quality data, identify recurring issues, and prepare quality reports and recommendations.
• Support communication and project coordination between the China headquarters and European teams, including after-sales preparation for new product launches.

Profil kandydata

• Bachelor's degree in Electronics, Telecommunications, Computer Science, Mechatronics, or a related technical field.
• Minimum 1 year of experience in technical after-sales support, product quality, or a similar role, preferably within consumer electronics or smart devices.
• Practical knowledge of hardware troubleshooting, fault diagnosis, firmware-related issues, and remote technical support.
• Familiarity with Android-based smart devices, particularly Google TV / Android TV, would be a strong advantage.
• Knowledge of quality and root cause analysis methodologies, such as 8D, 5 Why, or Fishbone Diagram.
• Fluent English allowing effective communication in an international technical environment
• Strong problem-solving, communication, and coordination skills, with the ability to cooperate across different teams and willingness to travel occasionally.

Oferujemy

• Employment in a stable, international company with a strong market presence.
• Opportunity for professional growth and career development within the company's structures.
• Work in an international environment and cooperation with teams across Europe and Asia.
• Opportunity to take part in interesting technical projects and new product launches.
• A high level of independence and ownership in your area of responsibility.
• Supportive working environment with opportunities to develop technical and business competencies.