PTP and OTC Team Leader

Purpose of the job

The primary purpose of the job is to manage the Purchase to Pay and Order to Cash teams and ensure that services such as supplier invoice processing, payment execution, invoice creation, cash collection and cash allocation are provided in a timely manner and in accordance with quality standards, while also reducing DSO and minimizing doubtful and bad debts.

Main responsibilities and tasks in the position

• Providing customer service in the area of accounts payable, billing and accounts receivables according to SLA.
• Managing invoice processing, payment execution, vendor correspondence and issue resolution, as well as invoice creation, cash collection and allocation, order on hold, credit control including dunning, reporting on aged debt, and prevention of doubtful and bad debts.
• Supervising members of the staff in order to expand efficiency and ensure processes are compliant with policies and quality standards.
• Advising on VAT rates and exemptions.
• Following-up with vendors, customers, internal clients and stakeholders, ensuring all requests are appropriately and thoroughly resolved in a timely manner, and that the solution is received and acceptable.
• Building and maintaining good relationship with Stakeholders and Business Partners, and ensuring continuous improvement of processes and cooperation between departments internally in FEBS.
• Handling escalations.
• Managing dunning activities.
• Reviewing monthly performance metrics dashboard and reporting out to Management, including monthly reports preparation on Days Sales Outstanding, AR ageing reporting and other ad hoc reports.
• Managing the workload and holidays planning coordination.
• Assuring sufficient cross-training and back-up structure.
• Ensuring internal controls checks are done and evidenced in accordance to the requirements.
• Training and coaching PTP and OTC team members on complex issues resolution.
• Mentoring the Team Members and enabling continuous development.

Job requirements

• Minimum Bachelor's degree, preferably Finance / Accounting / Economics
• >5 years of experience in accounting department / accounts payable and accounts receivable (preferably in Shared Services environment)
• Excellent understanding of Purchase to Pay process including invoice processing, payment execution and procurement
• Excellent understanding of Order to Cash process including invoice and cash processing, credit management (credit checking, orders on hold, dunning, aged debt reporting and prevention and assessment of bad and doubtful debts)
• Experience in work with the ERP systems, preferably SAP
• Fluent English
• Other European languages will be a strong advantage
• Knowledge of Microsoft Office tools
• Experience in team management
• Ability to build and maintain relations with Customers and Business Partners
• Experience in process improvement projects
• Lean Management / Six Sigma experience would be an asset
• Able to establish priorities
• Able to distribute work-load within the team and establish priorities
• Presenting level of commitment, responsibility, ownership
• Capable to adjust to the situation
• Ability to transfer goals into operational tasks
• Ability to identify and execute process improvements
• Customer focus and capability to build relationships
• Accuracy and attention to details
• Ability to motivate and coach team members

Benefits

• Medicover Healthcare/UNIQA Life Insurance/Multisport
• Mybenefit Cafeteria
• Language classes
• Transport tickets reimbursements
• Holiday bonuses
• Annual Performance Bonus
• Leadership Development Program
• Training Framework
• SAP Academy

Information regarding remuneration will be provided prior to the commencement of employment.