Production Engineering Specialist

O projekcie At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

We are looking for skilled professionals to join our Production Support Team within the Payments IT Department, responsible for technical operations of Global Payments Execution, Messaging & Orchestration services.

The team operates in a mission-critical environment using Site Reliability Engineering (SRE) principles, across diverse technologies ranging from vendor solutions to in-house microservices. With increasing real-time demands from customers, our main goals are platform availability, stability, and reliability of services.

This role is ideal for individuals who thrive in a dynamic environment, work on complex systems, and embrace cutting-edge technologies.

Sounds like your kind of challenge?

What you get in return

• Flexible cooperation model
• Hybrid work setup - remote days available depending on the client’s arrangements - 2 days a week from the office in Kraków
• Collaborative team culture - work alongside experienced professionals eager to share knowledge
• Continuous development - access to training platforms and growth opportunities
• Comprehensive benefits - including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment - laptop and essential software provided

Zakres obowiązków

• Provide end-to-end production support, including incident resolution and post-resolution problem management
• Perform detailed root cause analysis for high-impact incidents and drive preventive actions
• Support implementations and releases, collaborating with Vendors, Project Teams, Incident Management and Senior Management
• Develop and maintain automation scripts (Shell, Bash, Python)
• Support testing activities for new implementations and system enhancements
• Work closely with global stakeholders, ensuring effective communication across regions
• Drive process optimization and redesign leveraging new technologies for performance improvements
• Implement monitoring solutions and ensure continuous service observability (e.g., Splunk, AppDynamics)
• Participate in data analysis, reconciliations and root cause investigations for recurring application issues
• Contribute actively to team objectives while supporting DevOps practices and Agile delivery

Wymagania

• Fluency in English (spoken and written)
• Minimum 3 years of hands-on experience with Google Cloud Platform (cloud application deployments, networking, storage)
• 3+ years of experience with Oracle SQL and PL/SQL, strong understanding of database components
• Advanced Linux administration and scripting (Bash) - 3+ years
• 2+ years of experience with Kubernetes deployments
• Solid experience with system monitoring and troubleshooting tools (Splunk, AppDynamics)
• Proven scripting skills for automation workflows (Python, Bash; Java is a plus)
• Strong understanding of application infrastructure layers: OS, storage, network, database, middleware, application
• Experience in CI/CD automation, pipeline engineering and control adoption
• Excellent triage capability under pressure, strong prioritization skills
• Previous experience working in Agile and DevOps operating environments
• Ability to interact effectively with global teams at all technical levels

Nice to Have

• Experience in Payment Systems (SWIFT, SEPA) and Financial Messaging
• Familiarity with Hazelcast and orchestration tools (Puppet, Ansible)

Joining this project you’ll become part of Mindbox - a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.