Product Owner - Digital Operations

About us

Benefit Systems International is part of the Benefit Systems capital group, and its operations focus on foreign markets. In the foreign segment, we operate in the Czech Republic, Slovakia, Bulgaria, Turkey, and Croatia. Digital Operations is responsible for the digitalization and continuous improvement of back-office and customer-servicing processes across our international markets through digital products, tools, automation, and scalable operational solutions that improve service quality and operational efficiency.

Due to the international nature of Benefit Systems International’s operations, a significant portion of the work is conducted in English.

Responsibilities

• Own, manage, and prioritize the product backlog for Digital Operations solutions supporting Customer Service, clients, partners, and back-office teams across international markets
• Translate business needs, service challenges, and operational pain points into clear product requirements, user stories, acceptance criteria, and delivery priorities
• Identify, evaluate, and drive opportunities to automate and optimize back-office processes, reduce manual work, improve data quality, and increase operational efficiency
• Cooperate closely with Customer Service, local market teams, business owners, IT teams, vendors, and system integrators to ensure effective delivery of digital solutions
• Build and maintain a strong understanding of client, partner, and Customer Service journeys, as well as related operational workflows and back-office processes
• Prioritize initiatives based on business value, impact on clients and partners, service quality, operational efficiency, feasibility, risks, and strategic alignment
• Facilitate discovery, process-mapping, refinement, and decision-making workshops with business and technical stakeholders
• Support end-to-end delivery of product increments, from analysis and design through testing, deployment, adoption, and continuous improvement
• Monitor product performance, process KPIs, user feedback, service quality indicators, and operational outcomes to identify further improvement opportunities
• Collaborate with the Project Manager on the delivery of agreed projects and changes related to Digital Operations, ensuring clear priorities, dependencies, timelines, and stakeholder alignment
• Ensure clear communication between business stakeholders and technical teams, supporting shared understanding, transparent prioritization, and effective delivery

Requirements

• 5+ years of experience as a Product Owner, Business Analyst, Product Manager, or in a similar role related to digital products, operations, or service processes
• Experience in Customer Service, client-facing, partner-facing, back-office, or operational process areas
• Proven ability to analyze, map, simplify, automate, and optimize business and operational processes
• Ability to translate business needs, user needs, and process requirements into product requirements, user stories, acceptance criteria, and delivery priorities
• Good understanding of digital tools, integrations, workflow automation, data flows, and how technology supports operating models and service processes
• Experience working with cross-functional teams including business stakeholders, Customer Service, IT, vendors, and local market representatives
• Practical knowledge of Agile ways of working, backlog management, refinement, sprint planning, and product delivery lifecycle
• Practical knowledge of Jira and Confluence
• Very good command of English and Polish, both verbal and written

Soft Skills

• Strong ownership, accountability, and outcome orientation
• Customer-, client-, and partner-centric mindset, with sensitivity to service quality and operational efficiency
• Structured thinking and ability to connect operational details with strategic business objectives
• Ability to build alignment across business, operational, and IT stakeholders
• Decision-making skills based on business value, user impact, risks, dependencies, and consequences
• Proactivity and ability to drive process and product improvements in changing business environments
• Highly organized, ability to manage several initiatives in parallel
• Maturity, openness, positive attitude

What We Offer

• Working hours: full-time
• Bonuses according to the Remuneration Regulations and MBO Regulations
• Additional benefits (including Multisport card, medical insurance, lunch vouchers, Cafeteria, and others)
• Employment Contract
• Biannual feedback sessions
• Office work in Warsaw, hybrid or remote

We reserve the right to contact selected candidates only, however we try to analyze the submitted applications on an ongoing basis.