Polish speaking Customer Advisor for a global consumer electronics brand - Budapest, Hungary

Do you want to contribute to an outstanding customer representative service?

Are you native or fluent in Polish, with strong English communication skills?

Looking to make your career in a multicultural environment?

We have the perfect opportunity for you!

Your future project: join our Polish Customer Support team.

Our client is a global leader in high-quality electronics and home appliances.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have

• Proficient level of Polish (C1)
• Intermediate level of English (B2)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Budapest, Hungary

Benefits

• Stable company background: We are the part of the Hungarian market since 1999, being one of the market leaders in the CX sector.
• Health and Well-being: Company doctor contract with a private health consultant, support for glasses, discounts at medical centers.
• Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.), themed days in the office, online games, challenges for prizes. Darts and table soccer in the office. Coffee, tea and soft drinks are available, free of charge. Referral program, charity events.
• Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training led by our professional trainers.
• Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank groups, discount in stores and in a hotel chain.
• Extra holidays by Foundever: We provide extra holidays for some cases and full-paid father’s leave.
• Multilingual environment: Native colleagues from more than 25 nationalities. Become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
• Relocation package: If you’re moving to Hungary, we are helping you with the relocation (with travel and an initial accommodation), alongside work related documents (health insurance, tax card).

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!