Payments Operations Specialist with Hebrew

Payments Operations Specialist with Hebrew

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Join our Payments Operations team to help process and control domestic and international payments end-to-end. You’ll ensure payments are completed accurately, on time, and in line with internal controls and regulatory requirements-while continuously improving how we work.

What you’ll do

• Process, monitor, and validate payment instructions across relevant payment channels
• Complete daily controls, reconciliations, and exception handling to ensure accuracy and minimise operational risk.
• Investigate and resolve payment queries, returns, rejects, recalls, and amendments within agreed service levels.
• Maintain clear case notes and documentation to support auditability and strong governance.
• Identify root causes of recurring issues and support process improvements/automation opportunities.
• Support incident management and contribute to continuous improvement and operational resilience.
• Participate in change activities and performing PVT (Process Verification Testing) impacting payment processes.

What you need to have to succeed in this role

• Proven experience in payments operations, banking operations, or a comparable processing and controls environment.
• Sound understanding of payment lifecycles and investigation processes.
• Strong attention to detail, with a disciplined approach to risk and controls.
• Ability to manage competing priorities in a high-volume, time-sensitive environment.
• Clear communication skills and a collaborative, team-oriented working style.
• Confidence using operational systems and data tools, with the ability to learn new platforms quickly.
• At least communicative English (B2), Hebrew (B1).
• Working in shifts and based on business calendar (between 8:00 till 18:00 under balance time).

What we offer

The pay range for this role is 7634 PLN - 9541 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

Additional bonuses for recognition awards

• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com