Payments Operation Executive

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Your career opportunity

HSBC Service Delivery Polska is part of HSBC Holdings plc, supporting customers and partners across a global network. As a Payments Investigations Executive in Payments you’ll investigate a wide range of payment activity across domestic and international flows, helping protect service delivery and reduce potential loss to the bank while supporting Business Partners in multiple countries.

What you’ll do

• Investigate outward payments across manual and semi-automated payments including repair activities
• Investigate inward payments and follow up on related queries and exceptions
• Process commercial bills, payment charges and payments reconciliations
• Contact foreign banks using SWIFT messages to progress and resolve investigations
• Communicate with other teams via email and phone to coordinate actions and close items
• Maintain and update knowledge of procedures and products and apply them consistently
• Identify potential showstoppers and escalate issues that may impact service delivery or create loss exposure
• Process customer instructions accurately to agreed quality standards and targets and support team objectives

What you need to have to succeed in this role

• German language skills would be an asset
• Apply strong attention to detail across investigations and customer instruction processing
• Build effective working relationships with colleagues and stakeholders across teams
• Work with minimal supervision while maintaining quality and meeting targets
• Contribute as a team member to shared outcomes and service delivery
• Use computer literacy to manage daily processing and investigation tasks
• Communicate fluently in English in writing and by phone
• Follow established procedures and standards consistently
• Escalate issues and transactions promptly to Line Management when service delivery or loss risk may be impacted

What we offer

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• German language skills would be an asset
• Apply strong attention to detail across investigations and customer instruction processing
• Build effective working relationships with colleagues and stakeholders across teams
• Work with minimal supervision while maintaining quality and meeting targets
• Contribute as a team member to shared outcomes and service delivery
• Use computer literacy to manage daily processing and investigation tasks
• Communicate fluently in English in writing and by phone
• Follow established procedures and standards consistently
• Escalate issues and transactions promptly to Line Management when service delivery or loss risk may be impacted