Operations Manager

For one of our Partners, we are looking for an Operations Manager (m/f/n) to support a long-term project delivered for a European Union organization based in Strasbourg.

The Operations Manager is a senior operational leadership role responsible for overseeing and continuously improving daily IT service operations across a complex, multi-platform environment, ensuring service excellence, security, and compliance. This position requires EU citizenship for at least 10 years and fluency in English.

Responsibilities

• Operational services across: Servers (Linux, Windows), Middleware (WebLogic, Tomcat), Databases (Oracle, PostgreSQL, DB2), Virtualization (VMware, Hyper-V), Storage & Backups, Cloud/Hybrid platforms.
• Ensure alignment with ITIL v4 and NIST CSF frameworks across all operational processes.
• Drive system lifecycle management: patching, upgrades, and vulnerability remediation.
• Oversee Incident, Problem, Change and Request Management through tools like ServiceNow or equivalent.
• Deliver performance and SLA/KPI reporting to client stakeholders and internal governance.
• Lead root cause analysis (RCA) for major incidents and systemic issues.
• Propose solutions related to observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk).
• Manage workforce planning: shift coverage, on-call, task assignment, and performance monitoring.
• Represent operations in project planning, readiness, and rollout phases (build-to-run).
• Lead service improvement plans (SIPs) using Lean, Agile or DevOps principles.
• Maintain strong relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs).
• Ensure security posture is maintained in daily operations (patching, endpoint hardening, configuration compliance).

Your profile

• Bachelor's or Master’s degree in Computer Science, Information Systems, or a related field.
• You have the ITIL v4 Foundation certificate.
• Lean Six Sigma Green/Black Belt, ISO 27001/20000, or PMP/Prince2 certifications are considered strong assets.
• You are fluent English (C1 level minimum). French or other EU languages are an advantage.
• You must be eligible for EU Security Clearance (at least 10 years of EU nationality is required).

Offer

• B2B contract
• Set-up: hybrid (3/4 onsite, 1/4 offsite)
• Rate: onsite in Strasbourg: 680 EUR/MD, offsite: 400 EUR/MD