Operations Manager

Operations Manager | Lublin, Poland

Lead People. Drive Performance. Create Impact.

Are you an experienced people leader who thrives in a fast-paced environment?

We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees.

This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.

• Why Join Us?
• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organisation
• Your Impact

As an Operations Manager, you will

• Lead, coach, and develop a team of Team Leaders
• Drive performance across service, quality, productivity, and customer experience metrics
• Build strong relationships with clients and key stakeholders
• Analyse performance data and implement improvement plans
• Create an engaging, high-performing culture where teams thrive
• Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results
• Own operational success and continuously improve processes
• What We're Looking For
• Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments
• Proven leadership experience managing leaders and large teams
• Strong stakeholder and client management skills
• Data-driven decision maker with excellent problem-solving abilities
• Passion for coaching, developing people, and driving performance
• Fluent Polish (C1/C2) and English (B2+)
• Ideal Candidate

You're a hands-on leader who loves developing people, solving challenges, and delivering results.

You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best.

If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.

• Location: Lublin, Poland
• Languages: Polish & English
• Leadership Level: Operations Manager

Ready to lead, inspire, and make a difference? Apply today