ONIT Technical Support Engineer

The organisation seeks an experienced ONIT Technical Support Engineer to provide advanced technical support, platform configuration, and integration development for the ONIT enterprise platform.

Responsibilities

• Triage, manage, and resolve platform issues including incidents, service requests, and change requests for the ONIT environment.
• Partner with Legal Operations, internal IT teams, and vendor support to drive timely and documented resolutions.
• Configure and maintain ONIT modules such as matter management, spend management, and vendor/outside counsel workflows.
• Design and implement platform configurations, workflows, and custom solutions aligned to Legal business requirements and operational objectives.
• Develop and maintain integrations between ONIT and enterprise systems (for example ERP, CLM, and finance tools) using APIs and middleware solutions.
• Lead technical design sessions and translate business requirements into scalable, maintainable platform solutions.
• Operate within SLA-driven support models and maintain accurate records in ticketing systems.

Qualifications

• Minimum 5 years of hands-on experience supporting enterprise legal technology platforms, specifically ONIT or comparable systems (TeamConnect, Legal Tracker, or similar).
• Strong understanding of Legal Operations processes, including matter management, eBilling, and contract lifecycle management.
• Proven experience with ticketing systems such as ServiceNow or Jira, and working within SLA-driven support frameworks.
• Demonstrated ability to design and implement platform configurations, workflows, and integrations using APIs and middleware.
• Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.
• Analytical problem-solving skills and attention to detail in technical design and issue resolution.

Benefits

• Opportunity to work on a core enterprise platform supporting Legal Operations and cross-functional teams.
• Collaboration with internal stakeholders and external vendors on high-impact technical projects.
• Structured support environment with clear SLAs and documented processes.
• Hybrid work from Warsaw
• Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
• Agile approach and no bureaucracy.
• Activities to support your well-being and health.
• Luxmed Gold Extended medical care and Multisport Plus benefit.