Network Support Analyst

Czym będziesz się zajmować?

You’ll join a team responsible for network and call center infrastructure across 55 countries - your main focus will be leading and coordinating incident response when service-impacting issues occur. You’ll support platform engineers, ensure the right people are involved in crisis calls and help drive fast restoration of affected services. A key part of the role is also managing communication flow and maintaining clear governance during incidents. You’ll look for ways to improve services and processes, using data analysis to identify issues earlier. This is a role where you directly contribute to the stability of critical global services.

What you will do?

• Support global telecom incidents and contribute to their resolution
• Good understanding of telecom infrastructure and related components
• Work as part of a global NOC team
• Monitor infrastructure, raise vendor tickets and support service recovery, collaborate with incident managers and other teams, providing input on data centre incidents
• Work in a follow the sun model, including shifts and weekends
• Restore IT systems and support services according to agreed service levels and incident processes, help reduce outages and recurring infrastructure issues
• Work with service providers - meet contractual obligations and drive improvement

Kogo poszukujemy?

• Client: lead international bank
• Recruitment process: 2 meetings with hiring managers, followed by a phone screen with our recruiter
• Hybrid work: 6 days per month from the office in Cracow

Skills

• Good understanding of Data Networks Topologies and protocols
• Experience of Working to ITIL/Agile Standards/Framework
• Drive to improve the services we provide to our business
• Provide valuable inputs in process improvement
• Need to be a good team player and able to collaborate at all levels
• Willingness and ability to learn new telecoms technologies and supporting tools

What's in it for you?

• Prestigious position at one of the world's largest banks
• Stable, long-term projects
• Hybrid work (6 days per month from the office in Cracow)
• Shift work
• Working with modern IT technologies
• Growth and development opportunities with the possibility to move between projects
• Private healthcare and multisport card
• Referral program, free parking and company events

Czego wymagamy?

4 lata doświadczenia na podobnym stanowisku

Znajomości

• Customer support
• Network protocols
• Networking
• Data Network protocols
• HTTP/HTTPS
• TCP/IP

Języki

• Angielski

Jakie warunki i benefity otrzymasz?

• 18.5k-21k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: Możliwa częściowo
• Pakiet medyczny, Pakiet sportowy
• Kawa / Herbata, Zimne napoje
• Parking, Parking rowerowy, Pokój relaksu

Kim jesteśmy? Work for the largest bank in Europe, which operates in more than 65 countries around the world giving us access to over 90% of all world trade flows. Don’t hesitate to apply, create future of banking with us!

Who we are?

Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.