Moderator Social Media

At tribe47 we {connect} the dots for our clients, bringing clarity to complex marketing challenges. We provide a 360-degree perspective that inspires bold and innovative action and drives projects’ growth and success. But tribe47 is much more than just a company. We are the {team} of young and bold marketers who are crazy about great partnerships and our clients’ business growth.

We also believe that the best marketers are just like unicorns. Everyone wants one, but they’re freakishly hard to find. But fortunately, {we are brave} and ready to find another member - Moderator Social Media (part-time).

Are you the one? Let’s find out below!

• What type of people are we looking for?
• A proactive and reliable person who can independently manage social media and review moderation.
• Someone who communicates naturally, warmly, and empathetically with guests.
• A calm and solution-oriented person who can handle negative feedback and challenging situations professionally.
• Someone who is detail-oriented and responsive, able to check social media channels several times a day.
• A flexible person available to work remotely, including weekends.
• Someone available for a short-term assignment (12-27 November, approximately 50 hours in total, including weekends), with the possibility of taking on additional hours or responsibilities in the future, depending on their skills and experience.
• What skills and experience are crucial for us?
• Social media moderation and community management: Previous experience managing online communities and responding to comments, messages, and customer feedback. Experience in hospitality, tourism, or B2C services.
• Excellent written Polish: You can write flawlessly, warmly, and naturally, tailoring each response to the individual guest rather than relying on copy-paste templates.
• Review management: Experience responding to customer reviews on platforms such as Google Maps and Booking.com is an advantage.
• Conflict management and sound judgement: You can handle negative reviews and challenging situations calmly, know when to escalate an issue, and recognise when input from the hotel team is needed.
• Attention to detail and responsiveness: You can monitor Facebook and Instagram regularly, including comments, questions, mentions, Stories, posts, and Reels, as well as respond to guest reviews.

And it’s not the end! Here’s what you can expect from us

• Agreement type of your choice between B2B contract or contract of mandate (UZ).
• Becoming a PRO user of ClickUp.
• Full access to needed digital tools and our knowledge library.
• Multiple occasions to integrate with all Tribers (if wanted).
• Possibility to use our benefits like Multisport card and Luxmed on preferential terms (if wanted).

Sounds good? Apply now and join our team on your terms!