Senior Microsoft Exchange Administrator (with German)

• Industry: IT & Finance
• Start: 01/01/2027
• Contract: B2B, 12 months + extensions
• Language required: English & German (at least B2)
• Working hours: 13:00 - 21:00
• 100% remote working, full-time
• Rate: up to 125 PLN/h netto + VAT

We are looking for an experienced Microsoft Exchange / Messaging Specialist to join an established infrastructure operations team supporting enterprise customers within a highly regulated financial-services environment. The position is focused primarily on administration, operations, monitoring, provisioning and incident handling rather than project architecture or development.

A strong Microsoft Exchange background and fluent German are essential.

Your responsibilities

• Providing 2nd and 3rd level support within the Windows environment.
• Administering and operating Microsoft Exchange on-premises and Exchange Online environments.
• Handling service requests, incidents and operational tasks in line with defined SLA and ITIL processes.
• Provisioning and managing Exchange recipients, mailboxes and related objects.
• Supporting provisioning activities, including selected XML-based processes.
• Troubleshooting complex Exchange and Messaging incidents.
• Working with Active Directory objects and dependencies relevant to Exchange.
• Supporting migrations, changes and technical provisioning activities.
• Preparing operational and migration documentation.
• Monitoring Messaging environments and preventing unnecessary escalations.
• Working with ServiceNow and BMC Remedy ticketing environments.
• Coordinating with dedicated Microsoft Teams, Skype and other specialist teams when incidents require escalation to another technology area.
• Communicating directly with end customers where required.

Required experience

• Strong hands-on experience with Microsoft Exchange Server / on-premise.
• Strong experience with Exchange Online.
• Good understanding of hybrid Messaging environments.
• Strong Active Directory knowledge, particularly Exchange-related objects and structures.
• Experience with Exchange recipient and mailbox provisioning.
• Hands-on L2/L3 troubleshooting experience.
• Experience working with structured incident, change and request-management processes.
• Understanding of ITIL-based operations.
• Strong collaboration and teamwork skills.
• German - mandatory. Tickets, requests and end-customer communication are handled in German.

Valuable additional experience

• PowerShell / Exchange Management Shell.
• Microsoft 365.
• Microsoft Teams.
• Skype for Business.
• Unified Messaging.
• ServiceNow.
• BMC Remedy.
• XML-based provisioning.
• Experience in banking, insurance or another highly regulated environment.