Lead Scrum Master/Agile Coach

The successful candidate will

• Have implemented agile or product operating models in practice
• Be comfortable working in early-stage, partially defined delivery environments
• Be able to stabilise delivery where structure is not yet fully in place
• Coach Product Owners and teams to:
• Prioritise based on business value
• Make decisions and trade-offs
• Understand how to operate in multi-team, dependency-heavy environments
• Be confident challenging ineffective delivery practices
• Introduce practical, lightweight structures that improve delivery outcomes
• Focus on delivery effectiveness, not agile theory

This role requires someone who can shape how delivery works, not just facilitate it. It is not suitable for candidates whose experience is primarily:

• Agile ceremonies
• Tool administration (e.g. Jira)
• Passive facilitation

Essential Experience

• Candidates must demonstrate:
• Experience implementing agile or product delivery models in complex environments
• Experience working across multiple teams with strong interdependencies
• Experience coaching Product Owners and delivery teams in:
• Backlog management
• Prioritisation
• Delivery discipline
• Experience establishing delivery structures in ambiguous or evolving environments
• Strong understanding of:
• Cross-team coordination
• Dependency management
• Delivery sequencing
• Experience improving delivery outcomes, not just process adherence
• Strong stakeholder management across business and technology
• Ability to challenge constructively and drive clarity
• Proven ownership of delivery enablement outcomes
• Experience coaching resistant, senior business/finance stakeholders and building an agile mindset from scratch
• Experience defining and coaching the Product Owner role, including getting one overall Product Owner to harmonise across regions rather than many, and explaining that the PO owns value and objectives, not the IT solution.
• Proven track record of getting business people to build the backlog, roadmap and objectives before asking for architecture documents
• Experience re-establishing basic ceremonies, especially a true daily stand-up focused on progress and blockers (yesterday, today, blockers) rather than solution talk
• Experience working with part-time teams and pulling integration/design SMEs in only when needed
• Experience securing stakeholder attendance and engagement with agile practices

Desirable

• Experience in finance operations or operational transformation environments
• Experience in platform-based delivery models
• Exposure to automation-heavy or AI-enabled solutions
• Experience supporting transition from project to product delivery
• Experience in large, multi-stakeholder enterprise environments

Candidates do not need all desirable experience, but strong delivery and coaching capability is required.