L3 Support Engineer (Azure & M365)

L3 Support Engineer (Azure & M365)

Location | Gdańsk | 100% Remote

More about this opportunity

Join NATEK as an Azure & Microsoft 365 Infrastructure Consultant and become part of a consulting team supporting a large-scale infrastructure stabilization initiative in Gdańsk. The project focuses on ensuring the reliability, performance, and continuous improvement of a Microsoft-based environment, with a strong emphasis on Azure Virtual Desktop (AVD), Microsoft Azure, networking, identity services, and Microsoft 365. You will play a key role in resolving complex technical challenges, enhancing operational efficiency, and driving automation initiatives that strengthen the overall IT ecosystem.

Your responsibilities

• Deliver advanced L3 support for critical and complex infrastructure-related incidents across Azure, Microsoft 365, AVD, networking, identity, and Windows environments.
• Investigate and troubleshoot technical issues, coordinating diagnostics, escalations, and resolution activities while ensuring adherence to SLA commitments.
• Conduct in-depth root cause analysis (RCA) and implement long-term corrective actions to prevent recurring incidents.
• Monitor and analyze system performance, alerts, and security events using tools such as Azure Monitor, Microsoft Defender, and KQL-based investigations.
• Identify recurring operational challenges, infrastructure bottlenecks, and areas requiring process improvements.
• Propose and document opportunities for automation, optimization,and service enhancement across the IT landscape.

Job description

• Develop and maintain automation solutions utilizing PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API where applicable.
• Support Infrastructure-as-Code practices through Terraform and CI/CD-based deployment approaches.
• Create, maintain, and improve technical documentation, operational procedures, runbooks, validation plans, and rollback processes.
• Collaborate with technical teams and business stakeholders, providing clear communication and maintaining high-quality ticket documentation.
• Actively contribute to increasing the stability, scalability, and operational maturity of the Microsoft environment.

Our requirements

• Proven experience in L3 infrastructure support within enterprise-scale environments.
• Strong hands-on knowledge of Microsoft Azure, Azure Virtual Desktop (AVD), Microsoft 365, and hybrid identity solutions.
• Solid understanding of networking concepts, including troubleshooting connectivity, security, and performance-related issues.
• Experience performing advanced incident diagnostics, problem management, and root cause analysis.
• Hands-on expertise in PowerShell scripting and operational automation.
• Practical experience with Azure Monitor, Microsoft Defender, and KQL queries.
• Familiarity with change management, IT operational processes, and working within SLA-driven environments.
• Experience creating and maintaining technical documentation and operational runbooks.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Ability to work independently and effectively cooperate with cross-functional teams and stakeholders.
• Fluent English communication skills.

You will be preferred if you have

• Experience with Terraform and Infrastructure as Code (IaC) practices.
• Knowledge of CI/CD pipelines for infrastructure deployment and configuration management.
• Hands-on experience with Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API.
• Relevant Microsoft certifications related to Azure, Microsoft 365, or security.

Job description

• Previous involvement in infrastructure modernization, optimization, or large-scale transformation projects.
• Polish language skills

Our offer

• Long-term cooperation based on our values: education, partnership, and responsibility
• Work on projects dedicated to the world's largest brands in the financial and telecommunications sectors
• Opportunity to exchange experiences in an international environment and grow within projects delivered in Poland or other countries: Slovakia, Czech Republic, Bulgaria
• Work in a modern environment with innovative technologies
• Flexible working hours
• Private medical care
• Multisport card or My Cafeteria
• Life insurance
• NATEK Loyalty Club
• Opportunity to join a socially responsible community and participate in company initiatives
• For contractors - entitlement to 23 additional service days per year
• Additional paid day off for volunteering for employees on employment contract

About NATEK

Established in Brno, Czech Republic in 2004, we have been working with world leaders in the IT industry from day one. We are an experienced company with in-depth knowledge of building high-performing IT project teams.

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our clients make improvements in their performance while providing our employees with a work environment based on partnership.

Our teams’ experience in various industries (FMCG, banking, automotive, telecommunication) allows us to properly anticipate clients’ needs. Thanks to our expertise we develop customized solutions. Our recruitment department can match IT experts to the rights projects to provide a win-win situation.