Jira Administrator & Application Support Specialist

We are seeking a Jira Administrator & Application Support Specialist to join a dynamic enterprise-scale IT ecosystem supporting agile delivery teams. This is a long-term opportunity to work with a SAP customer, a technology leader in the enterprise software domain, currently undergoing a transformation to modernize and scale its Jira-based backlog and test management platforms.

Responsibilities

• Support end-user requests and process them according to defined operational guidelines
• Maintain and extend automation rules using Jira Automation
• Develop and manage workflows using Jira Misc Workflow Extensions (JMWE)
• Manage Xray Test Management configurations and permissions
• Configure and support Structure for Jira boards and reports
• Troubleshoot issues and resolve configuration or integration problems
• Develop Python scripts or REST integrations to support custom reporting or automation
• Participate in incident resolution and root cause analysis
• Support ongoing cloud migration initiatives, including app gap analysis and re-platforming

Requirements

• 3+ years of experience administering Jira in an enterprise environment
• Expertise in Jira Automation, Jira Misc Workflow Extensions (JMWE), and Xray Test Management
• Knowledge of Structure for Jira boards and reports configuration
• Proficiency in Python scripting and REST API integrations for custom reporting and automation
• Experience in troubleshooting application configuration and integration issues
• Background in incident resolution and root cause analysis
• Familiarity with cloud migration processes, including app gap analysis and re-platforming
• English proficiency at B2 level or higher

We offer

• We gather like-minded people:
• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and an agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• We cover it all:
• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events
• Please, note:
• We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.