IT Support Technician Level 1

Summary

IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Main Responsibilities

• Receive and handle user support requests via phone, email, or ticketing system.
• Classify and prioritize incidents and service requests.
• Provide first-line technical support for:
• Windows operating systems
• Microsoft Office applications
• Email-related issues
• PCs and peripheral devices
• Basic network connectivity issues (Wi-Fi, VPN)
• Assist users in resolving technical problems and promote IT best practices.
• Escalate complex incidents to Level 2 and Level 3 support teams.
• Maintain accurate ticket updates and documentation.
• Create user accounts, manage access rights, and install standard software.

Key Requirements

• Experience with Windows operating systems
• Proficient in Microsoft Office Suite

Nice to Have

• Knowledge of mobile device support

Other Details

• Location: Barcelona, Spain
• Start Date: January 1, 2027
• End Date: December 31, 2027
• Contract: B2B
• Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
• Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
• Rate: open to discussions :)